James Ndyabawe
Dubai
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success, strongly dedicated to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. Possess specialized skills in safety protocol adherence, emergency response readiness, and personalized passenger service. Excel in communication, teamwork, and adaptability.
Overview
5
5
years of professional experience
Work History
Sales Advisor
GAP MOE, AL TAYER INSIGNIA
DUBAI
07.2024 - Current
- Managed inventory levels at store locations according to corporate guidelines.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Demonstrated product features and benefits to potential customers.
- Provided customers with information on products and services available.
- Gathered customer feedback to improve sales strategies.
- Developed relationships with new and existing clients through contact management systems.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Assisted in the preparation of promotional materials and displays.
- Collaborated with other departments to ensure successful delivery of services and products.
- Managed inventory levels by tracking stock availability and coordinating restocking efforts.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered requests and concerns with friendly and knowledgeable service.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Developed key customer relationships to increase sales.
- Prepared and delivered appropriate presentations on products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Sales Advisor
BANANA REPUBLIC,DUBAI MALL-AL TAYER INSIGNIA
01.2024 - 07.2024
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
- Developed relationships with new and existing clients through contact management systems.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Answered requests and concerns with friendly and knowledgeable service.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Sales Supervisor
LA GENESIS
DAR ES SALAAM
05.2023 - 11.2023
- Planned and coordinated staff training sessions for new and existing employees.
- Developed and implemented sales strategies to increase customer base.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Assisted in developing pricing strategies based on market research data and competitor analysis.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Maintained relationships with customers through regular follow-up calls and emails.
- Implemented procedures that improved accuracy of customer orders.
- Oversaw hiring process for new personnel within the department.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
Aircraft Maintenance Technician Intern
PRECISION AIRWAYS
Dar Es Salaam
07.2019 - 10.2019
- Performed routine maintenance tasks on aircraft, such as cleaning, lubricating, and replacing parts.
- Inspected aircraft components to detect any signs of wear or malfunctioning.
- Repaired damaged airframes and wing assemblies using hand tools and power tools.
- Conducted pre-flight inspections to determine if aircraft was ready for flight operations.
- Maintained records of all maintenance activities for compliance with TCAA regulations.
- Assisted in troubleshooting malfunctions in engines and other mechanical systems.
- Installed fuel tanks, landing gear assemblies, exhaust systems, and other components.
- Checked serviceability of brakes, tires, and other landing gear components prior to takeoff.
- Used specialized tools such as torque wrenches and micrometers for precise measurements.
- Cleaned up hazardous materials from work areas following safety guidelines.
- Applied corrosion preventive treatments during regular maintenance checks.
- Followed detailed instructions while conducting complex repairs on the aircraft.
- Ensured that all necessary tools were available before starting any repair job.
- Updated technical manuals with latest information regarding changes in design or functionality of various parts.
- Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs.
- Utilized drawings and schematics to install, remove and modify aircraft structures, systems and components.
- Interpreted logs to understand issue history and nature, troubleshoot faults and identify next steps.
- Performed maintenance services such as lubricating components.
- Utilized hand and power tools to detect and repair aircraft malfunctions and damages.
Education
Diploma - Aircraft Maintenance Engineering
National Institute of Transport
Dar Es Salaam, Tanzania12-2022
High School - Science Major
St. Lawrence High School
Kampala, Uganda12-2017
Intermediate ICDL Certificate -
International Computer Driving Licence
Kampala,Uganda03-2016
Skills
- Company policy adherence
- Team player
- Safety awareness
- Discretion and Confidentiality
- Customer Assistance
- Emergency Procedures
- Complaint Handling
- Equipment Operation
- Conflict Mediation
- Company culture and values
- Administrative tasks
- Shift assignment accountability
- Cultural Sensitivity
- Meetings and presentations
- Sales experience
- FLUENT IN English and Swahili
- Proficient in Customer Service
- Qualified in Aircraft Maintenance
- Effective Communication
- Experienced with MS Office Applications
- Expertise in Aircraft Maintenance Procedures
- Knowledge of aircraft materials and parts and the regulations governing their acceptance for registered aircraft and the process of quarantine action
- Emergency Preparedness Awareness
- Knowledge of safety precautions and fire prevention
- Ability to select and record data necessary to substantiate airworthiness
- Special Needs Assistance
- Reports and documentations
- Compliance and regulations
- Security awareness
- Stress management techniques
- Emergency response training
- Cleanliness and sanitation
- Customer Service
- Professional Appearance
- Sales expertise
- Safety Procedures
- Brand Promotion
- Verbal and written communication
- Public interaction
- Public Speaking
- Strong Work Ethic
- Emergency Situations Management
- Schedule Management
- Flight safety
- Passenger support
- Passenger Assistance
- First Aid
- Regulatory Compliance
Accomplishments
- Certificate of Participation in Annual Mathematics Competition (2017)
- Appointed Head Prefect
Affiliations
- Acting
- Singing
- Dancing
- Trainer and Tutor
Languages
Swahili
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Sales Advisor
GAP MOE, AL TAYER INSIGNIA
07.2024 - Current
Sales Advisor
BANANA REPUBLIC,DUBAI MALL-AL TAYER INSIGNIA
01.2024 - 07.2024
Sales Supervisor
LA GENESIS
05.2023 - 11.2023
Aircraft Maintenance Technician Intern
PRECISION AIRWAYS
07.2019 - 10.2019
Diploma - Aircraft Maintenance Engineering
National Institute of Transport
High School - Science Major
St. Lawrence High School
Intermediate ICDL Certificate -
International Computer Driving Licence
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