JAMES SELASIE SEMAKOR
Summary
Results-driven professional with a diverse background in front-facing roles, administration, and customer service within the financial and security sectors. Demonstrated expertise in providing exceptional customer service, adhering to strict regulations, and ensuring the safety and security of individuals and premises. Adept at efficiently handling various tasks and responsibilities in fast-paced environments. Skilled in effective communication, problem-solving, and teamwork. Committed to delivering high standards of service, maintaining compliance with regulations, and contributing to the overall success of an organization.
Overview
8
8
years of professional experience
Work History
Security Guard
Transguard
08.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Managed reception area, ensuring the safety and security of the premises.
- Conducted thorough searches of individuals, ensuring compliance with security protocols.
- Conducted thorough access control procedures, verifying individuals' identities and granting appropriate access.
- Operated baggage center, securely storing and retrieving bags for individuals, maintaining an organized and efficient baggage storage area, ensuring the safety and security of stored belongings, and providing excellent customer service to individuals accessing their stored bags.
Front of House Officer
Pot Belly Shark Restaurant
02.2020 - 02.2022
- Welcoming guest and collecting all relevant information to ensure they are ready for their appointment.
- Reviewing and co-ordinating all bookings to ensure a seamless service is provided to the customer.
- Support the venue manager in all ‘Front of house' and ‘Back of house' operations, including but not limited to staff training, stock ordering, visual merchandising and policy and procedure implementation.
- Maintained a professional and welcoming demeanor, creating a favorable impression of the organization.
- Managed inquiries, complaints, and requests, resolving issues promptly and effectively.
Deputy Administrator
Osu Klottey Metro Health Directive
08.2017 - 08.2018
- Supported administrative operations, including document management, data entry, and file organization.
- Maintain and update general files of all Doctors, Nurses, Staff and Patients.
- Collaborated with team members to streamline processes, improving overall productivity.
- Handled confidential information with discretion and maintained strict confidentiality protocols.
- Distribution of letters to facilities under the sub-metro.
- Receiving, directing and relaying phone calls, emails and messages to the relevant department/manager.
Customer Service Representative
Bayport Financial Service
03.2016 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Interacted with customers, addressing their inquiries, providing guidance, and resolving issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of professionalism and empathy when dealing with customer concerns.
- Collaborated with colleagues to ensure seamless service delivery and customer satisfaction.
Education
IATA - PGSA
Zabeel International Institute of Management
Dubai, UAE10.2023
Higher National Diploma - Marketing
Accra Technical University
Accra,Ghana07.2017
Skills
- Strong customer service skills honed through experience in front-house and customer service roles
- Detail-oriented with a focus on accuracy and precision in tasks such as documentation, baggage handling, and security procedures
- Adaptable and quick to learn, with a flexible mindset to adapt to changing situations and environments
- Proficient in following procedures, regulations, and security protocols to ensure a safe and compliant environment
- Adaptable and quick to learn, with a flexible mindset to adapt to changing situations and environments
- Proven teamwork skills, collaborating with colleagues to achieve common goals and deliver outstanding results
Languages
English
Advanced (C1)
Timeline
Security Guard
Transguard
08.2022 - Current
Front of House Officer
Pot Belly Shark Restaurant
02.2020 - 02.2022
Deputy Administrator
Osu Klottey Metro Health Directive
08.2017 - 08.2018
Customer Service Representative
Bayport Financial Service
03.2016 - 09.2016
IATA - PGSA
Zabeel International Institute of Management
Higher National Diploma - Marketing
Accra Technical University
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