JAMIE SIMSON PETER
Dubai
Summary
Diligent Senior Product Manager with expertise in professionally planning and executing business strategies. Proactive and achievement-oriented bringing 14 years of sales and product management experience. Master in developing new market channels and building strong relationships with customers and industry leaders. Articulate communicator, natural leader and organized manager bringing solid history of success in boosting operations efficiency, conversion rates and performance. Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives with a solution-oriented approach to problem solving and expertise in mapping out effective strategies.
Overview
14
14
years of professional experience
Work History
Product/Senior Brand Manager
Jarltech Gulf
02.2023 - Current
- Core Vendors: Zebra, Honeywell, Datalogic, Epson, TSC, Bixolon, Elo, Iiyama.
- Responsible for product planning and execution throughout product lifecycle, prioritizing customer requirements, defining product vision, and working closely with sales, marketing and support departments to ensure revenue and customer satisfaction goals are met
- Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment
- Developed strategies and business for the organization by building corporate relationships with customers and vendors
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities
- Foretasted sales and established processes to achieve sales objectives and related metrics
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
- Developed and maintained commercially productive relationships with both new and old clients ensuring increase in revenue and profitability
- Introduced improvements in business strategies based on customer feedback
- Evaluated promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
- Created and managed budgets to maximize brand reach and engagement.
- Developing & implementing processes & controls, to ensure quality is maintained at all levels and thereby meet the business objectives.
Product Manager
Westcon Group
04.2018 - 01.2023
- Core Vendors: Extreme Networks, Zebra, Datalogic
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Directed planning and budgeting efforts.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Increased market share through the execution of targeted product launches and promotional campaigns.
Senior Account Manager
Westcon Group
02.2014 - 03.2018
- Core Vendor: Zebra, Datalogic
- Met or exceeded sales goals for all UAE accounts by 130% for Zebra by bringing in on new accounts and upselling deals to existing clients.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Account Manager
Westcon Group
05.2012 - 01.2014
- Core Vendor: Zebra
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Pre-Sales Engineer
Westcon Group
08.2011 - 04.2012
- Core Vendor: Avaya
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Managed the RFP response process, ensuring timely delivery of accurate and comprehensive proposals to prospective clients.
- Created customized proposals that highlighted the unique value proposition of products for each prospective client.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Internal Sales Executive
Westcon Group
06.2010 - 07.2011
- Core Vendor: Avaya
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Conducted regular follow-ups with existing clients to identify upselling opportunities or address potential issues proactively.
- Delivered informative product presentations, effectively conveying value propositions to potential clients.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Coordinated with other departments to ensure seamless order fulfillment processes for clients'' satisfaction.
Customer Service Representative
Westcon Group
02.2010 - 05.2010
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Scrum Master: Project Management -
PSM
05.2024
Bachelor of Science: Engineering Telecommunications -
Multimedia University
Malaysia06.2008
Cisco Certified Network Associate -
CCNA - Malaysia
01.2007
Skills
- Business Development
- Vendor management
- Business planning
- Competitor Analysis
- Market Analysis
- Data-driven decision-making
- Project Management
- Strategic account development
- Client communication
- Product and service sales
- Relationship building
- Verbal and written communication
- Systems and software programs - Advanced Excel/SAP
Accomplishments
- Presidents Club recognition in 2014 for highest GP achievement in Middle East at 130% growth
- Have received multiple Employee of the Year Awards - 2012/2013/2016/2020/2021/2022
- Team lead for Companywide project - Advance Pricing
- Core team for ERP transition to SAP
- Core team member for train the trainer
- Part of cross functional teams for Customer satisfaction in operations
- Created new process improvements to execute projects on time and within budget with freight savings and maximum profitability.
- Driving solutions across development teams - primarily sales, operations and marketing) based on market & product requirements.
Personal Information
- Title: Product Manager
- Date of Birth: 10/24/85
- Nationality: Malaysian
- UAE Driving License
Timeline
Product/Senior Brand Manager
Jarltech Gulf
02.2023 - Current
Product Manager
Westcon Group
04.2018 - 01.2023
Senior Account Manager
Westcon Group
02.2014 - 03.2018
Account Manager
Westcon Group
05.2012 - 01.2014
Pre-Sales Engineer
Westcon Group
08.2011 - 04.2012
Internal Sales Executive
Westcon Group
06.2010 - 07.2011
Customer Service Representative
Westcon Group
02.2010 - 05.2010
Scrum Master: Project Management -
PSM
Bachelor of Science: Engineering Telecommunications -
Multimedia University
Cisco Certified Network Associate -
CCNA - Malaysia
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