Jamie Sara Jacob
Dubai
Summary
Seeking Opportunity in Supply Chain Management
Knowledgeable and dedicated Customer Service/Supply Chain/Order Management professional with extensive experience in FMCG industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supply Chain Execution Specialist
Electrolux Appliance
09.2021 - Current
- Issue Performa Invoice (PI) in SAP with tentative delivery lead time and share it with customer for approval
- Convert Signed PI into confirmed order in SAP with tentative delivery date
- Coordinate with the Customer and Finance team to review and confirm draft Letter of Credit for confirmed orders
- Coordinate with factories, supply planners to ensure that the order is produced as per stipulated production lead time
- Conduct weekly calls with factories and internal stakeholders to discuss any order fulfillment risk such as component shortage, production delays etc
- Weekly calls with customer to discuss tentative fulfillment plans or any risk related to the open orders
- Monthly planning of consolidated shipments as per available stocks produced in factory as per container load
- Ensure shipments are planned as per agreed customer incoterms
- Highlight any order credit blocks and support the finance team to push customers to release payments
- Share shipment plan (consolidated /direct) with customer and coordinate with them for agent details for execution shipment plan during the month
- Highlight any potential risk in order fulfillment to external and internal stakeholders
- Report any risk and opportunity weekly to the management
- Provide shipping instructions with transport planners with order related details and agent details
- Coordinate with Transport planners to book vessels with agents as per material availability
- Update E2E platform (internal ERP platform) with MAD dates and expected loading date shared by planners
- Invoice each sailed shipments before month closing
- Issue Credit Notes and Debit notes in SAP
- Build sustainable relationships and trust with customers through open and interactive communication
- Resolve any problems or queries that our customers might face
- Maintain factory production details and communication of open orders report to customer
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Drive to achieve 'Order Processing' and 'Delivery Services' related KPI's
- Timely preparation of Reports as follows: Open Order Report, Order Fulfillment report, Invoice and PI Report to customers, Risk and Opportunity Report
- Special Project: ECIP Project 'To Increase 40HC container load-ability by 10% occupancy to ensure maximum orders are fulfilled on time with less cost involved.'
Customer Service Executive- Supply Chain/Order Management Specialist
Precision Plastic Products (Al Tayer Group)
10.2017 - 06.2021
- Formulate and Implement Customer Service strategy and focused on maintaining and growing customer relations
- Coordination between existing Customers, Production, Quality, Logistics and other related internal departments to drive timely Order Fulfillment
- Communicate dispatch related information to customer promptly in timely manner and attend customer query
- Proactively attain customer forecast and work with 'Planning & Production Team(s)' on forecasted requirement, to ensure timely procurement of feedstock (Raw Materials, Master Batch Etc.), for production and fulfillment of confirmed order
- Coordinating with Quality department to ensure product quality related issues are resolved in a timely manner
- Plan and execute customer visit's or arrange con call to build and maintain customer relations and to discuss and align on improving processes
- To ensure customer orders are booked in ERP (ORACLE) in a timely manner to enable production team to execute work orders 'on time'
- Provide production planning details to production team with sequence plan
- Ensure Order management Processes (SOP's) are complied
- Archive documents and records for Audit purpose
- ERP (Oracle) Key user- Proactively helped team in resolving any system issues by coordinating with Wipro/Oracle team
- Strong follow up with customers to share further firm demand /Purchase Orders
- Coordinate with Finance and Sales team for any price discrepancies
- Resolved customer billing errors by researching issues in system, asking open- ended questions and determining root causes of problems
- Timely preparation of Management Reports as follows: Order Fulfillment reports, Stock vs Supply report to each customer, Forecast Vs Fulfillment report, S&OP (Sales & Orchestration Process) Report
- Special Projects: To ensure smooth transition of New ERP system from Symix to Oracle
- Special Projects: Project EAGLE – Implementation of new ERP systems- Project champions/Key users
- Special Projects: KSA Project – Process Champion in KSA Project - ERP data Transition from U.A.E Business Unit to KSA Business Unit.
Order Management Analyst
Procter and Gamble
11.2015 - 09.2017
- Single point of contact between customer and various teams within organization such as Supply planning, Customer Business Development, Accounts Receivables, Logistics and Transportation teams for order management
- Addressing customer queries and solving issues on daily basis within order management scope
- Ensure orders are placed and properly executed to enable timely shipment.
- Preparation of ZSKU report (SAP) for management assessment
- ZSKU report (SAP) with customers as agreed or on request
- Ensure orders are closed within month end and/or as per customer's schedule
- Coordinating with Finance Team to prepare Monthly Credit Extension report
- Maintaining SAMBC Report (Excel) in order to track Orders and documentation delay
- Regularly update Shipping Instructions for each customer
- Ensuring all shipping documents, insurance/ inspection certificates are as per customer's instructions
- Coordinating issues related to short/excess/damaged shipments with Logistics/ Plant/ Supply Team and Customer
- Coordinating with logistic teams for timely dispatch of shipping documents
- Ensuring all documentation accurately provided for CSA Audit
- Ensure PIPO plan set by Supply Team is executed efficiently
- Maintain effective communication with distributors to ensure stocks are available to meet sales orders
- Ensure orders are placed in alignment with predetermined logistical measures of chosen mode of transportation
- Share updated item codes on monthly basis with distributors for each product category
- Issuing Order Status Reports and reviewing them with management on weekly basis
- Other achievements - Was part of team that aided in restructuring SLA / SOP / Job Aid documents.
Accounts Receivables Analyst
Procter & Gamble
10.2011 - 11.2015
- Responsible for applying cash receipts to customer accounts using SAP and issue credit memo after research has been completed
- Write-off balances according to strict company guidelines
- Research and resolve customer claims (shortages, POD's, discount violation, Advertising, returns) using SAP
- Reversals: Payments & Credit and Debit Note
- Working in conjunction with Credit Analyst and assisting them with research on pending claims and invoices
- Proactively keeping track of customer blocked orders to avoid stop shipments
- Preparing and maintaining customer account reconciliation schedules using SAP and Microsoft Excel
- Preparing weekly and monthly reconciliation reports and SOA's for management meetings
- Documentation- of Debit Note, Credit Note, Cash receipts, claims and communications for internal and external audits.
Education
MBA - HR and Marketing
CMR Institute of Management Studies
Banglore, India01.2011
BBA -
Mahatma Gandhi University
Kerala, India01.2009
High School Diploma -
Indian High School
Dubai, UAE04.2006
Skills
Report Presentation
Issue Escalation
Problem Solving
Negotiation
On-time Order Fulfillment
Process Analysis
Root Cause Analysis
Team Building
ERP- Oracle/ SAP(Excellent)
Attention to Detail
MS Power BI
MS Office
Certification
- Certificate of Appreciation for ERP Implementation in Precision Plastic Products Company LLC
- Online Certification for Power BI Course
Accomplishments
- Software Documentation of processes between functions- Electrolux
- My team and I were one of the 7 ECIP Project finalist all over Electrolux globally- Electrolux.
- Proactively created a check list for job handover for easy transition of workload while a team member goes on leave. - Electrolux
- Recognized in Involvement of developing and structuring the Customer Service/Order Management Team - Precision Plastic Products.
- Recognized for major contribution towards achieving highest Monthly Sales - December 2019- Precision Plastic Products
- Member of Precision Group Culture Committee - Precision Plastic Products.
- Recognized for contribution in 10% improvement in South Africa Accounts Receivable Results - Procter & Gamble
- Proactive Involvement in the 100% Customer Orientation and System Orientation Job Split -Procter & Gamble
- Received recognition on leading an Order management simplification process which reduced 10% of workload of customer and Team members-Procter & Gamble.
Languages
English (Fluent)
Hindi (Fluent)
Malayalam (Fluent)
Tamil (Intermediate)
Timeline
Supply Chain Execution Specialist
Electrolux Appliance
09.2021 - Current
Customer Service Executive- Supply Chain/Order Management Specialist
Precision Plastic Products (Al Tayer Group)
10.2017 - 06.2021
Order Management Analyst
Procter and Gamble
11.2015 - 09.2017
Accounts Receivables Analyst
Procter & Gamble
10.2011 - 11.2015
MBA - HR and Marketing
CMR Institute of Management Studies
BBA -
Mahatma Gandhi University
High School Diploma -
Indian High School
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