RFID
Jamil Haddad
Assistant Manager
Beirut
Summary
Detail-oriented and self-motivated assistant manager with the ten (10) years experience with a strong background developing effective merchandise displays, managing cash transactions and providing excellent customer service through teamwork and communication to create outstanding service in a fast pace shopping environment.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Square Men's Wear
Beirut
07.2022 - Current
- Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
- Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Presentation skills and knowledge of best visual and marketing display practices
- In-depth knowledge of the store’s merchandise, its exact location and its price
- Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
- Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
- Increased sales growth by 20% from the first month.
- Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
- Ensure compliance to policies and procedures and report concerns to senior management
- Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
Store Supervisor
Crossfit Sports Wear
Beirut
01.2020 - 06.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Conducted inventory analysis to determine optimal stock levels.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Identify activities within the trade that we can leverage on for promoting our reduce risk products.
- Participate in all general retail store operations (processing transactions, restocking shelves, pricing products, ..)
- Receive goods and verify these goods against the purchase orders by taking into account the quantity and quality of the received products.
- To ensure that the Store is in an impeccable condition at all times
- Responsible for all aspects of the receipt, storage, movement, supply and security of Material within area of responsibility.
- Provide daily coaching and leadership to store teams, including training, performance recognition and improvement .
Stock Keeper
Bershka
Beirut
01.2016 - 01.2020
- Ensure that the store is kept clean and organized.
- Keep a record of sales and restock the store accordingly.
- Take delivery of all incoming materials and reconcile with purchase orders.
- Track, document, and resolve any discrepancies on received orders.
- Ensure accuracy of the facility’s inventory system by updating records of physical inventory totals, receipts, adjustments, and returns.
- Manage inventory/supplies and ensure they are within the established minimum and maximum levels.
- Keep up-to-date records of receipts, records, and withdrawals from the stockroom.
- Responsible for packing, pricing, labeling, and returning supplies.
- Responsible for stock rotation and coordinate the disposal of surpluses.
- Oversee the handling of freight, the movement of equipment, and minor repairs.
- Manage supplier relations and database as well as maintain high ethical relationships both internally and externally.
- Create purchase orders and utilize purchasing card to perform low-value procurement activities.
- Responsible for shipping cancelled or damaged items back to factory as appropriate.
Salesperson
Bata Group
Beirut
01.2012 - 01.2015
- Greet customers
- Help customers find items in the store
- Check for stock at other branches or order requested stock for customers
- Provide customers with information about items
- Ring up purchases
- Elevate complaints to management
- Keep track of inventory
- Increase of sales at the end of each month by 20%
Education
Technical Baccalaureate - Hotel Management
CIS College
Lebanon 01.2013 - 06.2015
Skills
Sales growth
Software
Timeline
Assistant Manager
Square Men's Wear
07.2022 - Current
Store Supervisor
Crossfit Sports Wear
01.2020 - 06.2022
Stock Keeper
Bershka
01.2016 - 01.2020
Technical Baccalaureate - Hotel Management
CIS College
01.2013 - 06.2015
Salesperson
Bata Group
01.2012 - 01.2015
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