Jamil Shah
London | Dubai
Summary
Experienced Solutions Engineer with a background in SaaS and cross-border payment solutions in Fintech. Skilled in managing the full client journey, from pre-sales to onboarding.
Experience in SQL and API integrations, with strong project management skills. In a recent Team Lead role, managed teams across EMEA and APAC, driving successful implementations and developing senior management capabilities.
Overview
10
10
years of professional experience
Work History
Solutions Engineer
Lean Technologies
05.2022 - Current
- Designed and implemented customised payment solutions for clients, ensuring seamless integration with existing systems and optimising payment processing workflows.
- Collaborated with cross-functional teams (product, development, and sales) to gather client requirements and translate them into scalable technical solutions.
- Provided technical expertise during the pre-sales process, including product demonstrations, system architecture discussions, and solution feasibility assessments.
- Developed and maintained API documentation, SDKs, and integration guides to facilitate smooth onboarding for clients and partners.
- Worked closely with clients and partners to identify potential areas for system optimisation and enhancement, resulting in improved transaction speed and reduced failure rates.
- Supported post-implementation processes, providing ongoing technical support and guidance to ensure high system performance.
- Presented technical solutions to C-level stakeholders, aligning proposed solutions with business objectives and improving sales win rates.
- Monitored and analysed payment system performance metrics, identifying bottlenecks and implementing improvements that enhanced reliability and scalability.
Team Lead, Solutions Consulting EMEA and APAC
Flywire
01.2021 - 05.2022
- Led a regional team of Solutions Consultants across EMEA & APAC, overseeing the pre-sales and post-sales technical engagement for Flywire’s cross-border payment platform.
- Guided high-profile client engagements, acting as the senior technical advisor during pre-sales and post-sales phases, and ensuring complex requirements were translated into scalable solutions.
- Mentored and developed junior team members, fostering technical excellence and providing ongoing training on Flywire’s platform, APIs, and best practices for global payment integration.
- Facilitated solution workshops and technical deep-dives with clients across EMEA & APAC, leading product demonstrations and addressing technical queries to support successful deal closures.
- Presented to C-suite and senior stakeholders on Flywire’s technical solution architecture and integration strategies, fostering strong client relationships and ensuring stakeholder buy-in.
- Managed the team’s resource allocation, ensuring adequate coverage for pre-sales and post-sales support across multiple time zones while balancing workload and ensuring high performance.
Senior Solutions Consultant
Flywire
10.2019 - 12.2020
- Led end-to-end integration of Flywire’s cross-border payment platform, managing technical implementation across diverse client systems, including ERP and CRM solutions.
- Collaborated with sales teams during the pre-sales phase, conducting detailed needs assessments, product demonstrations, and technical deep dives to ensure alignment of Flywire solutions with client requirements.
- Acted as a trusted technical advisor for clients, providing strategic guidance on optimising international payment workflows and mitigating risks associated with cross-border financial operations.
- Supported post-sales implementation processes, offering technical troubleshooting and system configuration to optimise platform performance and resolve integration challenges.
- Participated in RFP responses and technical workshops, providing expert input on system architecture, security protocols, and compliance requirements to win new business.
Solution Architect
Emark
03.2019 - 10.2019
- Led project discovery and scoping sessions with clients to gather detailed business requirements, ensuring successful alignment with Salesforce Marketing Cloud solutions.
- Managed end-to-end implementation of Salesforce Marketing Cloud, configuring email, automation, and journey builder features to meet client-specific marketing needs.
- Designed and executed seamless integrations between Salesforce and third-party applications (e.g., CRM, ERP, data platforms), enhancing system interoperability and data flow efficiency.
- Provided comprehensive training and live demonstrations for end users, ensuring smooth adoption of Salesforce tools and empowering clients to maximise the platform’s capabilities.
- Supported pre-sales activities by offering technical expertise in client meetings, conducting product demos, and contributing to solution proposals for new business opportunities.
Senior Implementation Consultant
FSI (FM Solutions)
09.2014 - 01.2019
- Led full project lifecycle management for CAFM implementations, from scoping and requirements gathering through to deployment, testing, and post-launch support.
- Liaised with senior stakeholders and managers to deliver customised CAFM solutions, aligning technical outcomes with business objectives and facility management needs.
- Designed and managed integrations with third-party applications via RESTful APIs, file-based communication, and other protocols to streamline data flows between systems.
- Leveraged workflow engine systems to enhance the functionality of the CAFM platform, tailoring solutions to meet specific customer requirements and improve operational efficiency.
- Delivered effective project planning and management, including resource allocation, timeline tracking, and risk mitigation, ensuring projects were completed on time and within scope.
Education
Bachelor of Science (BSc) - Computing
University of Westminster
London06-2011
Diploma - IT Practitioner
Newham College
London06-2007
St Paul's Way School
London06-2005
Skills
- Software Implementation
- Consulting Client Onboarding
- Project Management
- Pre-Sales
- Product Management
- SQL
- API
- JavaScript
Timeline
Solutions Engineer
Lean Technologies
05.2022 - Current
Team Lead, Solutions Consulting EMEA and APAC
Flywire
01.2021 - 05.2022
Senior Solutions Consultant
Flywire
10.2019 - 12.2020
Solution Architect
Emark
03.2019 - 10.2019
Senior Implementation Consultant
FSI (FM Solutions)
09.2014 - 01.2019
Bachelor of Science (BSc) - Computing
University of Westminster
Diploma - IT Practitioner
Newham College
St Paul's Way School
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