Jamil Youssef

Experienced and results-oriented Purser with a proven track record of leading high-performing cabin crews, ensuring safety excellence, and delivering world-class passenger experiences across international operations. Responsible for the full spectrum of inflight leadership, from operational oversight and compliance to crew development and premium service delivery.

Key Responsibilities:

• Supervised and coordinated cabin crew, ensuring efficient execution of inflight service and safety procedures.
• Delivered comprehensive onboarding and continuous training to new crew members, fostering a high-performance team culture.
• Monitored passenger experience and resolved escalated customer issues with discretion and professionalism.
• Conducted pre-flight briefings and post-flight evaluations to align team objectives and performance standards.
• Enforced regulatory compliance with international aviation safety standards and internal protocols.
• Managed cabin inventory, reduced waste, and supported inflight sales initiatives to maximize revenue opportunities.
• Acted as the point of contact for medical or security-related inflight incidents, providing leadership in emergency situations.
• Reported operational irregularities and crew performance feedback to senior management with accuracy and detail.

Key Achievements:

• Recognized for maintaining exceptional customer satisfaction scores across multiple long-haul routes.
• Successfully led crew teams during irregular operations, ensuring safety and service continuity.
• Reduced onboard service waste through improved inventory control and staff engagement.

Oversaw cabin operations to ensure safety compliance, high-quality service delivery, and crew coordination on scheduled flights. Functioned as a frontline leader responsible for supervising cabin crew, handling customer concerns, and maintaining alignment with airline policies and international aviation standards.

Key Responsibilities:

• Supervised daily activities of cabin crew, ensuring consistent delivery of exceptional service and adherence to safety protocols.
• Conducted pre-flight briefings, assigned responsibilities, and evaluated crew readiness before each flight.
• Delivered ongoing coaching and support to crew members, promoting teamwork, morale, and professional conduct.
• Handled inflight customer concerns and complaints, providing immediate resolution and enhancing the passenger experience.
• Ensured full compliance with safety regulations and company procedures, including pre- and post-flight inspections.

Key Achievements:

• Consistently commended for strong leadership, conflict resolution, and ability to maintain service standards under pressure.
• Played a key role in mentoring junior crew, improving onboarding outcomes and retention rates.
• Contributed to reducing customer complaints and increasing inflight satisfaction scores across key routes.

Highly trained and customer-focused Cabin Crew member with a strong commitment to safety, service excellence, and inflight operational standards. Skilled in managing passenger needs, delivering exceptional onboard experiences, and responding effectively to emergency situations.

Key Responsibilities:

• Ensured the safety, comfort, and well-being of passengers throughout the flight in accordance with aviation regulations and company procedures.
• Conducted pre-flight safety checks, safety demonstrations, and emergency preparedness protocols.
• Responded to medical emergencies, security incidents, and other inflight situations with calm, professionalism, and efficiency.
• Supported inflight service delivery, including food, beverage, and duty-free sales while maintaining service standards.Key Achievements:
• Consistently praised in passenger feedback for professionalism, empathy, and personalized service.
• Recognized for remaining calm and resourceful during emergency scenarios and irregular flight operations.
• Contributed to team success by mentoring new cabin crew members and upholding service excellence under all circumstances.

Dynamic and results-oriented Restaurant Floor Manager with a proven track record in leading teams, optimizing service flow, and enhancing the guest experience. Responsible for day-to-day floor operations, employee supervision, and ensuring seamless front-of-house performance aligned with business goals and service standards.

Key Responsibilities:

• Supervised front-of-house staff, monitored performance, addressed service gaps, and implemented corrective actions to ensure team efficiency and adherence to productivity targets.
• Designed and optimized shift schedules based on peak service periods to maintain full floor coverage and ensure exceptional guest service.
• Directed daily opening and closing procedures, ensuring financial controls, floor readiness, and team preparedness.
• Oversaw inventory restocking, cleanliness, and organized presentation of service areas to uphold operational standards and brand consistency.
• Trained and coached staff on customer service best practices, handling escalations, and maximizing sales opportunities.

Strategic and people-focused Restaurant Branch Manager. Responsible for full branch oversight, including staff leadership, revenue growth, customer service, and operational compliance, while fostering a culture of accountability, recognition, and continuous improvement.

Key Responsibilities:

• Led and motivated cross-functional teams by creating a positive, high-performance work environment supported by incentive programs, recognition initiatives, and clear development paths.
• Resolved complex customer service issues promptly and professionally, restoring guest confidence and significantly reducing escalations to senior management.
• Maintained composure during high-pressure situations, leveraging critical thinking and calm leadership to identify and implement effective solutions.
• Conducted monthly and annual performance reviews, established clear KPIs, and created actionable development plans with structured follow-ups for all direct reports.
• Trained, coached, and supervised staff to consistently meet and exceed store sales targets, operational goals, and service standards.
• Oversaw daily business operations including staffing, inventory control, budgeting, scheduling, and compliance with health and safety regulations.

Key Achievements:

• Increased branch revenue and customer retention through team engagement strategies and service enhancements.
• Reduced staff turnover by fostering a supportive and performance-driven workplace culture.
• Elevated overall customer satisfaction ratings through personalized service training and frontline conflict resolution.

Proactive and resourceful Acting Shift Leader demonstrating initiative and adaptability in a fast-paced restaurant environment.

Key Responsibilities:

• Enhanced team productivity by proactively managing workflow during shifts and stepping up to lead as needed.
• Supported sales growth
• Maintained accurate inventory records, reducing stock discrepancies and improving stock management efficiency.