Jamila A Al Moosa
Abu Dhabi
Summary
Over 17 years of different experience in fields of Government Services, Customer Experience Corporate Excellence and Banking, with distinguished achievements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Chief Specialist - Organizational Governance
Abu Dhabi Digital Authority
09.2017 - Current
Tamm Journey
- Establish the first journey in Tamm project "Open New Medical Center"
Digital Channels
- Lead the “Digital Channels” platform
- Support ADGEs onboarding to Digital Channels
- Effective in Customer Experience
Organizational Governance
- Lead the survey management in ADDA, planing, designing & reporting, reaching up the ADGEs, external stakeholders.
- A Member in the ADDA Competitiveness indicator with TDRA, COAD & UN.
Chief Commercial Relation
Department of Economic Development
01.2010 - 09.2017
Online Projects
- In charge of the online projects & A member of the online transformation community
- Representing DED in the events
Internal Audit Section
- In charge of improving auditing section which includes the work plan, staff goals, preparing report for the executive director and legal
Cash Operation Officer
Al Hilal Bank
08.2009 - 11.2009
Cash management of the branches
Customer Services Representative of Ethmar
Emirates Islamic Bank
01.2007 - 07.2009
Customer Services
- Managing individual as well as companies Ethmar accounts.
- Supporting Ethmar customers
Education
MBA - Business Administration - Distinction
Abu Dhabi University
Abu Dhabi 08.2020
Bachelor of Science - Business Administration - Distinction
Higher Colleges of Technology
Abu Dhabi 07.2008
Bachelor of Science - Higher Diploma in Marketing
Higher Colleges of Technology
Abu Dhabi 06.2006
Skills
- Self-driven and Self motivated
- Managing deadlines and work under pressure
- People management, emotional intelligence
- Effective Communication & negotiation skills
- Problem solving, planning, organizing & following up
- Managing, analyzing data presented in professional report
Additional Information
Reference is available Upon Request
Timeline
Chief Specialist - Organizational Governance
Abu Dhabi Digital Authority
09.2017 - Current
Chief Commercial Relation
Department of Economic Development
01.2010 - 09.2017
Cash Operation Officer
Al Hilal Bank
08.2009 - 11.2009
Customer Services Representative of Ethmar
Emirates Islamic Bank
01.2007 - 07.2009
MBA - Business Administration - Distinction
Abu Dhabi University
Bachelor of Science - Business Administration - Distinction
Higher Colleges of Technology
Bachelor of Science - Higher Diploma in Marketing
Higher Colleges of Technology
Similar Profiles
RISHIN DARARRISHIN DARAR
Production Travel Coordinator at Twofour54-Abu Dhabi Media Zone AuthorityProduction Travel Coordinator at Twofour54-Abu Dhabi Media Zone Authority
MOHAMED ASADMOHAMED ASAD
Pharmacist, Supply Chain at ADCDA (Abu Dhabi Civil Defense Authority)Pharmacist, Supply Chain at ADCDA (Abu Dhabi Civil Defense Authority)
Ronny CarasscoRonny Carassco
Customer Account Manager at Digital Natives (Abu Dhabi Talking)Customer Account Manager at Digital Natives (Abu Dhabi Talking)