Jamila Ryalat
Amman-Jordan
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Consistently recognized for "service with a smile" mentality.
Overview
2
2
years of professional experience
Work History
Teller
Jordan Commercial Bank
Amman
08.2023 - Current
- Balanced cash drawers on a daily basis.
- Performed daily reconciliation of teller drawer within established limits.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Educate customer on online banking and ATM capabilities.
- Responsible for liquidating banker's cheques and issuing banker's cheques.
Customer Service Representative
Global Exchange (Queen Alia Airport)
Amman
02.2023 - 08.2023
- Ensure transactions are completed in an efficient manner with a high level of accuracy
- Follow compliance procedures, company policies and abide to all guidelines as per company standards
- Perform administrative tasks such as filing, generating reports and maintaining mail correspondence
- Provide support and information to customers, over the counter
- Maintain a cash float and follows balancing and reconciling procedures
- Prepare daily 'End of Day' sheet at the close of each business day.
Admin Assistant
The British Council
Amman
03.2022 - 03.2023
- Maintain up to date database and documentation of all venue staff (Part time staff)
- Support the development of workshop topics and agenda in line with agreed work plans
- Follow up meetings, monitoring activities, workshops and other program events
- Receive Venue Staff and Examiners complaints and raise it to the assigned team
- Assist with general program operations and venue-based activities
- Ensure proper completion and filing of all documentation (soft and hard copy, as required
- Undertook various administrative duties delegated by operation manager including attending various meetings as directed to ensure BC interests and requirements are appropriately represented at such meetings
- Prepare manuals, agendas and activities for each training session with timetables, print-outs, stationery and other matters
- Coordinate all logistical related matters such as venue, catering and transportation.
Education
Bachelor of - Business Administration
The Hashemite University
Jordan08-2020
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Financial record keeping
- Cash handling expertise
Languages
- Arabic, Native
- English, good
Timeline
Teller
Jordan Commercial Bank
08.2023 - Current
Customer Service Representative
Global Exchange (Queen Alia Airport)
02.2023 - 08.2023
Admin Assistant
The British Council
03.2022 - 03.2023
Bachelor of - Business Administration
The Hashemite University
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