Jamila Ramadhan Maingu
Cabin crew
Dubai,Dubai
Summary
As a cabin crew member, my crucial role is to provide the best flight experience for passengers, ensuring their safety and comfort. I have excellent communication and customer service skills and can work well under pressure and handle emergencies with calmness and efficiency. I am friendly, approachable, and able to work well in a team and multicultural environment.
Overview
3
3
years of professional experience
Work History
Assistant Cabin Crew Instructor
Air Tanzania Company Limited
2023.06 - Current
- Identified trends in cabin crew performance issues and recommended targeted interventions to address these challenges.
- Maintained a safe and supportive learning environment by enforcing strict adherence to safety guidelines and company policies.
- Fostered strong relationships with trainees by offering consistent support throughout their training journey.
- Conducted regular evaluations of course content to ensure continued relevance to airline operations and standards.
- Maximized learning opportunities using multimedia resources, role-plays, simulations, and group activities.
Customer Service Representative
Golden Tulip Hotel
2021.03 - 2023.05
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Accounts And Transport Finance
National Institute of Transport
Dar Es Salaam, Tanzania12.2024
No Degree - Ab Initio Cabin Crew Course
Air Tanzania Training Center
Dar Es Salaam12.2023
High School Diploma -
Kondoa Girls High School
Dodoma, Tanzania06.2020
Skills
- Customer Care
- Flexibility
- Effective Communication skills
- Problem Solving skills
- Teamwork
- Cross-cultural awareness
Languages
Swahili
Native language
English
Advanced
C1
French
Beginner
A1
Interests
- Travelling
- Adventure
- Tourism
- Fashion
- Environment
Timeline
Assistant Cabin Crew Instructor
Air Tanzania Company Limited
2023.06 - Current
Customer Service Representative
Golden Tulip Hotel
2021.03 - 2023.05
BBA - Accounts And Transport Finance
National Institute of Transport
No Degree - Ab Initio Cabin Crew Course
Air Tanzania Training Center
High School Diploma -
Kondoa Girls High School
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