Jamila Yasin
Customer Support Agent
Dubai,Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Support Agent
Salama Arab Inssurance
Outsource city Dubai, Dubai
05.2023 - 08.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team meetings and training sessions to stay informed about product updates and changes.
News Anchor
City News Network
Lahore, Pakistan
02.2022 - 03.2023
- Responsible for reporting on local stories that affect the citizens
- Delivered announcements with appropriate tone of voice.
- Showcased presenting skills across variety of mediums.
- Employed vocal and pronunciation techniques for clear, accessible communication.
Customer Service Representative
Mindbridge (Revolut)
Lahore, Pakistan
01.2021 - 02.2022
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
Bs.Mass Communication - Media and Advertisement
Punjab University Lahore
Pakistan 10.2019 - 08.2023
Skills
- Customer service
- Objection handling
- Customer service training
- Active listening
- Handling emergency situation
Interests
Swimming, News reading, photoshoots, Fashion and Gymnastic
Languages
English
Fluent
Urdu
Native
Hindi
Fluent
Punjabi
Fluent
Arabic
Beginner
Timeline
Senior Customer Support Agent
Salama Arab Inssurance
05.2023 - 08.2023
News Anchor
City News Network
02.2022 - 03.2023
Customer Service Representative
Mindbridge (Revolut)
01.2021 - 02.2022
Bs.Mass Communication - Media and Advertisement
Punjab University Lahore
10.2019 - 08.2023
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