JAMIRA NAMUDDU
Ajman
Summary
To have a responsible position in a dynamic organization where I may be able to enhance and practice the knowledge and skills I acquired in customer service management and provide an opportunity for my advancement while making an indisputable contribution to the growth of the organization.
Overview
7
7
years of professional experience
Work History
AIRLINE TICKET AGENT
UGANDA AIRLINES
10.2020 - Current
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Streamlined check-in process for faster boarding and improved passenger experience.
- Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
- Resolved customer complaints professionally and empathetically to retain loyalty.
Receptionist
Sheraton Four Points
02.2019 - 06.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Assistant Teacher
TAIBAH ISLAMIC INTERNATIONAL SCHOOL
02.2017 - 03.2019
- Working with the lead to monitor the class schedule.
- Assisting teacher with lesson preparation by getting materials ready and setting up equipment.
- Revising lesson material with students individually or in small group.
- Ensuring the classroom environment is safe and clean.
- Overseeing student during non-classroom times including in between classes,during lunch and on-field excursions.
- Collaborating with lead teacher to recognize issues students are facing .
- Documenting student progress and communication.
Education
High School Diploma -
02.2017
Skills
- Baggage handling
- Upselling abilities
- Airline regulations
- Foreign language proficiency
- Reservation Systems
- Ticketing Procedures
- Flight Scheduling
- Travel documentation
- Passport reviews
- Booking issues
- Basic computer skills
- Check-in procedures
- Complaint Handling
- Problem-Solving
- Customer Documentation Review
- Detail Oriented
- Data Entry
- Payment Processing
- Travel bookings
- Invoice Preparation
- Microsoft Office
- [Language] Fluency
- Lost Baggage Tracing
- Time management abilities
- Self Motivation
- Interpersonal Skills
- Excellent Communication
- Phone and Email Etiquette
- Creative Thinking
- Telephone reception
- Goal Setting
- Team building
- Decision-Making
- Customer Service
- Written Communication
- Hotel accomodations
- Organizational Skills
- Teamwork and Collaboration
- Reliability
- Flexible Schedule
- Effective Communication
- Special Needs Assistance
- Adaptability and Flexibility
Languages
English
Intermediate (B1)
Timeline
AIRLINE TICKET AGENT - UGANDA AIRLINES
10.2020 - Current
Receptionist - Sheraton Four Points
02.2019 - 06.2021
Assistant Teacher - TAIBAH ISLAMIC INTERNATIONAL SCHOOL
02.2017 - 03.2019
MBOGO HIGH SCHOOL - High School Diploma,
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