JAMROZ RASHID
Dubai
Summary
Thriving Development Manager with travel and relocation availability. Outstanding business and financial acumen with abilities in trend forecasting and preparing presentations. Specialties include import and export distribution, key account management and product re-engineering. First-rate leadership, team building and organizational skills.
Overview
8
8
years of professional experience
Work History
BUSSINESS DEVELOPMENT MANAGER/ LEGAL ADVISOR
SHAB GROUP
01.2021 - 09.2023
- Engaging with clients to offer legal advice and guidance.
- Generating and submitting daily and monthly sales reports to the sales manager.
- Facilitating contract signings and maintaining communication with the legal team regarding ongoing cases, while also keeping clients informed about the progress of their commitments.
- Monitored product pricing and legal requirements.
- Supervised team duties related to decision support and business intelligence for business users.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Inbound call Center
Mint Middle east
01.2019 - 06.2020
- Selling designated products such as DAC and facilitating easy payment plans.
- Addressing customer inquiries and furnishing information related to their accounts and profiles.
- Generating complaints and service requests based on customer needs, directing them to the appropriate department.
- Ensuring timely follow-ups on service request numbers within the manager-specified turnaround time and submitting comprehensive reports to the department head by the end of the day.
- Activating and selling payroll cards.
- Engaging in sales activities for payroll cards, including meetings with clients alongside managers, particularly those with smaller profiles such as labor categories. Providing pricing details and information on payroll cards.
- Handling the activation (KYC) and distribution of payroll cards.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
CUSTOMER SERVICE REPRESENTATIVE AND SALES
TANFEETH (ENBD Bank)
06.2015 - 06.2017
- Demonstrated commitment to delivering outstanding customer service, handling inquiries, and resolving issues to ensure positive customer experiences.
- In-depth understanding of banking operations, including account opening procedures, compliance measures, and adherence to banking standards.
- Proficient in multiple languages, enhancing effective communication with a diverse customer base, especially in a multicultural environment like the UAE.
- Skilled in using relevant banking software, CRM systems, and other technological tools integral to call center and account opening processes.
- Collaborative team player with a track record of contributing to team success and, if applicable, experience in training new team members for improved overall efficiency.
Education
bachelor's - business administration
Manipal university
2014
Skills
- Product Development Skills
- Staff Training
- Program Optimization
- Production Work
- Cross-Functional Team Development
- Business Management and Development
- Instructor Onboarding
- Individual Trainings
- Business Demand Forecasting
- Preparing for Events
- Sales Leadership Development
- Technical Knowledge
Hobbies
- Travel
- Sports
- Music
- Hiking
- Dance
Languages
Hindi
Upper intermediate (B2)
Urdu
Advanced (C1)
English
Advanced (C1)
Timeline
BUSSINESS DEVELOPMENT MANAGER/ LEGAL ADVISOR
SHAB GROUP
01.2021 - 09.2023
Inbound call Center
Mint Middle east
01.2019 - 06.2020
CUSTOMER SERVICE REPRESENTATIVE AND SALES
TANFEETH (ENBD Bank)
06.2015 - 06.2017
bachelor's - business administration
Manipal university
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