Summary
Overview
Work history
Education
Skills
Timeline
CustomerServiceRepresentative
JAMSEENA C P

JAMSEENA C P

DUBAI,UAE

Summary

Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Teacher in a primary school

Nice English School
Kozhikode, INDIA
06.2016 - 05.2019
  • Encouraged students to work together to achieve goals.
  • Organised and took part in school events, outings and activities happening during weekends and evenings.
  • Created daily lesson plans targeted to current curriculum standards.
  • Prepared and presented informative reports to parents.
  • Established strong, supportive relationships with families, encouraging parental involvement to boost children's achievement.
  • Helped children to reach full potential across multiple primary subjects using blend of modern and traditional teaching techniques.
  • Adapted teaching styles for varying student capabilities and requirements.
  • Cultivated welcoming, positive classroom environment, encouraging children to express opinions, thoughts and feelings.
  • Integrated creative learning strategies, such as games and team-building exercises, resulting in increased classroom engagement.
  • Maintained daily records of class attendance and liaised with caregivers to address issues.
  • Tested and analysed students for customised progress in oral and written work.
  • Identified students needing extra support and coordinated personalised, attentive teaching and available resources.
  • Planned and presented lessons catering to varying needs and abilities.
  • Encouraged personal development by motivating students to use mental and social capabilities.
  • Marked student work with clear improvement feedback.
  • Used behaviour management techniques to maintain positive learning environments.
  • Created and updated attendance records to check the regularity of students on day-to-day basis.

Sales executive

CHoitrams
Dubai
03.2013 - 04.2015
  • Managed client relationships from early stages of sales process through to post-sales
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Understood customer needs to craft exceptional sales journeys.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Built rapport with new and existing customers to boost client retention.
  • Prepared invoices for customers with large orders or special sales types.
  • Accepted card and cash payments in POS register system.
  • Tagged products quickly and accurately with price tags and stickers.

Sales executive

Real Fashion Jeweler
Kozhikode
03.2010 - 01.2013
  • Managed client relationships from early stages of sales process through to post-sales
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Generated new leads and opportunities to maximise revenue.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Understood customer needs to craft exceptional sales journeys.
  • Boosted product sales by offering selection guidance to customers.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Carried out active selling from initial customer greeting.
  • Built rapport with new and existing customers to boost client retention.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Organized displays to promote inventory and encourage customer purchases.
  • Tagged products quickly and accurately with price tags and stickers.
  • Totalled bills using maths skills and maintained accurate till count.
  • Promoted customer loyalty scheme at checkout.
  • Accepted card and cash payments in POS register system.

Education

Bachelor of Education - Hindi, History

Zamorian's Guruvayoor appan college
Kozhikode
06.2005 - 04.2008

Higher Secondary - Humanities

GOVT. Ganapathy Girls Higher Secondary School
Kozhikode
06.2003 - 03.2005

Govt. Model Ganapathi Higher Secondary
Kozhikode

Skills

  • Documentation development
  • SEND support
  • Behaviour management
  • Learner assessment
  • Reporting
  • Materials sourcing
  • Teaching techniques
  • Student counselling

Timeline

Teacher in a primary school

Nice English School
06.2016 - 05.2019

Sales executive

CHoitrams
03.2013 - 04.2015

Sales executive

Real Fashion Jeweler
03.2010 - 01.2013

Bachelor of Education - Hindi, History

Zamorian's Guruvayoor appan college
06.2005 - 04.2008

Higher Secondary - Humanities

GOVT. Ganapathy Girls Higher Secondary School
06.2003 - 03.2005

Govt. Model Ganapathi Higher Secondary
JAMSEENA C P