Software testing
Jamuna S
Filing Clark
Bur Juman
Summary
Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Filing Clerk
Bright technology
Dubai
09.2022 - Current
- Oversaw file room operations for 50 employees and streamlined workflows to promote quicker turnaround.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Monitored and updated filing systems to meet organization standards.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Managed incoming and outgoing mail for team.
- Assisted with document scanning and imaging projects to support accurate file back-up.
Customer Service Executive
Team Leader
Bengaluru
09.2020 - 04.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Responded to customer requests for products, services, and company information.
Telemarketing Sales Representative
Wecred technology
Bengaluru
08.2020 - 03.2021
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages, and transferred calls to correct individuals.
- Recorded contact information of customers and potential customers in internal database.
- Followed up with customers to solicit further sales.
- Completed daily and weekly sales reporting using assigned tools.
- Built relationships with customers using strong persuasion and active listening skills.
Education
Master of Computer Applications - Computer Applications
Gnanamani College of Education
06.2017 - 04.2020
Bachelor of Science - Computer Science
Thiruvalluvar Goverment Arts College
Namakkal Tamilnadu 06.2014 - 04.2017
Skills
Software Testing
Software
Java
Certification
Software testing
Interests
Digital Marketing
Customer support executive
Software testing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Software testing
09-2023
Filing Clerk
Bright technology
09.2022 - Current
Customer Service Executive
Team Leader
09.2020 - 04.2023
Telemarketing Sales Representative
Wecred technology
08.2020 - 03.2021
Master of Computer Applications - Computer Applications
Gnanamani College of Education
06.2017 - 04.2020
Bachelor of Science - Computer Science
Thiruvalluvar Goverment Arts College
06.2014 - 04.2017
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