JAN HANÁK

• In charge of 24 hotels within the region (UAE, Oman, Bahrain, Qatar, Egypt and Iraq)
• Setting and approving budgets. non-financial KPIs as well as Investment Plans for the hotels
• Working with hotels to develop and implement commercial strategies aimed at optimizing revenue
• Ensuring maximum efficiency through frequent reviews, benchmarking, and support to the hotel GMs and FCs
• Focus on operational excellence, improving guest satisfaction scores
• Collaborating with hotel owners, ensuring owners’ satisfaction and seamless communication
• Coaching and developing GMs, organizing GM meetings and management retreats
• Company sponsor for Female talent (RHG Spotlight programme)
• Supporting the Business Development team with projections and market leads

Company Overview: The first five-star hotel in Dubai, featuring 288 rooms, 15 food and beverage outlets (all managed by the hotel), a large meetings and events (M&E) operation, and an extensive outside catering function.

• Developed and executed a strategy to reposition the hotel as a market leader in the Dubai Deira submarket and establish it as a leader in the Dubai market for outside catering.
• Regained 5-star rating.
• Achieved market share growth, with RGI increasing from 99.1% in 2018 to 121.2% in 2021.
• Achieved the highest employee satisfaction score in the region, with 92% (as per an anonymous online survey by EY in 2019).
• Ranked as a top performer within Radisson UAE hotels for guest satisfaction scores, through the establishment of a Quality Focus Group.
• Cultivated strong relationships with the owning company (ICD Hospitality), securing long-term investment plans aligned with the commercial strategy.
• Drove significant improvements in hotel profitability, exceeding budgeted GOP, with GOP% increasing from 17.6% in 2018 to 30% in 2022.
• Coached and developed the hotel management team, successfully mentoring two functional managers who advanced to General/Hotel Manager roles within Radisson Hotel Group
• Served as Area Leader for the Commercial Focus Group (Radisson Hotel Group UAE).
• Successfully led the hotel through the global pandemic, surpassing expectations in GOP conversion, guest satisfaction, and employee satisfaction.

• Tasked with improving commercial performance and profitability of the hotels.
• Responsible for managing two airport properties:Radisson Blu (5-star): 391 rooms, 2 restaurants, lobby bar, and 46 meeting rooms.
  Park Inn by Radisson (4-star): 258 rooms, restaurant, and bar.
  Maximized synergies between both hotels, exceeding challenging budgets. Radisson Blu was awarded the most efficient hotel in the region in 2017.
• Achieved significant market share and RevPAR growth: 29.27% growth at Radisson Blu and 17.54% growth at Park Inn by Radisson in 2017.
• Consistently focused on guest satisfaction, earning Tripadvisor Certificate of Excellence and Best Quality Review results in the area.
• Finalized refurbishment plans for Park Inn by Radisson.
• Acted as a company mentor for future General Managers.
• Established the Centre of Excellence for F&B at Radisson Blu Sheremetyevo and developed the "Breakfast Essentials" workshop as part of F&B development training in the EERU region.

• Responsible for managing 842 rooms in a high-traffic hotel, featuring 21 meeting rooms (including a congress hall for 600 guests), a Paulaner microbrewery with a 600-seat restaurant, an all-day restaurant, lobby bar, and café.
• Conducted a comprehensive operational review (white paper) and implemented changes, including restructuring departments and introducing new procedures and standards to improve efficiency and deliver targeted profits.
• Collaborated with hotel owners on investment projects, ensuring adequate investment funds were provided for key initiatives.
• Achieved market share growth by revising pricing and revenue strategies.
• Applied cognitive pricing across all F&B outlets, resulting in a 15% increase in average check size.
• Launched staff recognition scheme to boost employee motivation and performance.
• Introduced new procedures to enhance guest satisfaction, including establishing the roles of Quality Champion and Quality Group. Achieved a +47% YoY increase in Net Promoter Score (Medallia, 2016) and improved Tripadvisor ranking from #173 (Oct '15) to #77 (Oct '16).
• Ensured compliance with brand standards and met guest expectations for an international brand.
• Successfully mentored and developed a new General Manager for the group in 2015 and assigned a new mentee in 2016.

• Managed a combined 265 rooms, 13 meeting rooms, 2 restaurants, and 1 bar/café across two hotels.
• Established a city cluster for all back-of-house functions, maximizing synergies between the hotels and their respective brands.
• Repositioned Park Inn by Radisson in the local market, achieving market share growth of over 30% (STR Global, RGI) in 2012.
• Led Park Inn by Radisson Belfast to win the Hotel of the Year Award for Carlson Rezidor Hotel Group in 2013.
• Received the Gold Star Award for Service Excellence for both Radisson Blu in 2012 and Park Inn by Radisson in 2013.
• Became a mentor to coach and develop future General Managers within the Carlson Rezidor Hotel Group.
• Achieved excellent guest satisfaction results, with Park Inn ranking number one in the UK region for Net Promoter Score (as measured by Medallia) in 2012 and 2013.
• Increased GOP% at both hotels, consistently meeting company profit conversion targets.

• 120 bedrooms, 6 meeting rooms, Filini Restaurant, Gasworks Bar & Cafe
• Improved market share (+4% from RGI 113 to RGI 117), GOP% (achieved 75% profit conversion in 2010 vs 2009)
• Maintained positive owners relationships in difficult economic climate during UK/Ireland bank crisis

• 272 bedrooms, 11 meeting rooms
• In charge of hotel operations with a focus on F & B (improved standards, implemented new procedures)
• Assisted the General Manager with the management of the hotel and was in charge of month-end procedures and the budgeting process
• Successfully managed housekeeping outsourcing project

• Excellent results in terms of market share growth as well as total hotel revenue development
• In charge of Middle East Market leisure business - establishing relationships with Middle East based agents, negotiations on rate, but also ensuring guest satisfaction and catering for special needs of guests from the Middle East
• Responsibility for management of Front Office department in 2005 and 2008-09
• Part of conversion team for RHG hotel take overs (revenue function)

• Senior Service Manager / Assistant Front Office Manager - June 2002 - December 2003
• Night Manager, Night Auditor, Guest Service Representative, Porter - June 1998 - May 2002