

Accomplished professional specializing in HR, office administration, financial consulting, and operations management. Proficient in payroll processing, customer service management, and relationship management. Expertise in data analytics to support informed decision-making and enhance organizational efficiency. Recognized for fostering strong client relationships and mentoring team members to achieve operational goals.
Manage and oversee a portfolio of delinquent retail, SME, or corporate loans.
• Develop and implement debt recovery strategies to maximize collections and reduce non-performing assets (NPA).
• Monitor portfolio performance using KPIs such as roll rates, recovery rate, cure rate, and write-offs.
• Segment accounts based on risk, aging, and repayment behavior.
• Coordinate with internal collection teams and external collection agencies.
• Negotiate repayment plans, settlements, and restructuring options with customers.
• Ensure compliance with banking regulations and internal policies.
• Review legal accounts and coordinate with legal teams for litigation and recovery actions.
• Prepare portfolio performance reports for senior management.
• Identify process improvements to enhance operational efficiency.
• Negotiate repayment plans, settlements, and restructuring options with customers.
• Ensure compliance with banking regulations and internal policies.
• Review legal accounts and coordinate with legal teams for litigation and recovery actions.
• Prepare portfolio performance reports for senior management.
• Identify process improvements to enhance operational efficiency.
Awarded for outstanding performance and contribution for Top most Collection Team leader from Financial Remediation - Emirates NBD.