Hi, I’m
JANANI VIJAYAKUMAR
Customer Care manager
Chennai
Summary
To make sincere and continuous effort towards building a promising career and take challenges in life so that I can contribute to the growth and success of the organization I am working with. High performing sales professional recognized with over 13 years of experience in Automotive industry. Recognized for contributions to territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organizational skills.
Professional in customer service management prepared to elevate client satisfaction and streamline processes. Proven track record in resolving complex issues, enhancing customer experiences, and fostering collaborative team environment. Strong communication, problem-solving, and leadership skills ensure adaptability to changing needs and reliability in achieving impactful results.
Overview
14
years of professional experience
3
Languages
Work History
Balaji Honda
CUSTOMER CARE MANAGER
05.2024 - Current
Job overview
- Implement customer analysis to identify trends and opportunities to generate revenue
- Create positive relationships with new clients to help build the customer base
- Monitor and maintain customer satisfaction ratings DCSI Score
- Maintaining CAM wise Target VS Achieved
- Allocating the Base to CAM Wise.
Maansarovar Honda
CUSTOMER RELATIONSHIP MANAGER
10.2022 - 05.2024
Job overview
- Implement customer analysis to identify trends and opportunities to generate revenue
- Create positive relationships with new clients to help build the customer base
- Monitor and maintain customer satisfaction ratings DCSI Score
- Maintaining CAM wise Target VS Achieved
- Allocating the Base to CAM Wise.
Lakshmi Hyundai
CUSTOMER CARE MANAGER
01.2020 - 10.2022
Job overview
- The Customer Service Manager is responsible for providing a productive and motivating working environment
- Addressing any issues/disputes from customer clients
- A Customer Service Manager Job description generally includes: Delivering a comprehensive service to enquiring customers.
- Managed department schedules to maximise coverage during peak hours.
- Encouraged team to take advantage of upselling opportunities with new and potential customers to maximise sales.
Multicare Safety & Industrial Inspections
SALES & MARKETING EXECUTIVE
02.2019 - 03.2020
Job overview
- Attending the Enquiries from client and getting the complete technical details for the enquiry
- Carrying out Administrative tasks such as data input, processing information and completing Paperwork
- Speaking with customers using clear and professional languages
- Coordinating with Operations Coordinator for the execution of the Job.
Khivraj Motors Pvt Ltd
CUSTOMER CARE MANAGER
01.2017 - 02.2019
Job overview
- Improving customer service experience, create engaged customers and facilitate organic growth
- Taking ownership of customer's issues and following problems through to resolution
- Analyzes variance and initiates corrective actions
- Determines customer service requirements by maintaining contact with customers and visiting operational environments.
HARSHATOYOTA
CUSTOMER RELATION (TEAM LEADER)
03.2013 - 12.2016
Job overview
- Managing client relationships to build a reputation for excellent center service and generate repeat business
- Monitoring and analyzing accounting data and reduce financial reports or statement
- Managing client relationships to build a reputation for excellent center service and generate repeat business
- Monitoring and analyzing accounting data and produce financial reports or statement.
SRI MOTORS YAMAHA
CUSTOMER RELATIONSHIP MANAGER, ACCOUNTS WORK & ADMIN
11.2011 - 03.2013
Job overview
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers' needs to achieve satisfaction.
Education
Ethiraj Womens College
B.COM from C.S
University Overview
GPA: 69%
Anna Adarsh Matriculation School
Higher Secondary Matriculation
University Overview
GPA: 83%
Skills
Highly self-motivated, energetic and assertive
Timeline
CUSTOMER CARE MANAGER
Balaji Honda
05.2024 - Current
CUSTOMER RELATIONSHIP MANAGER
Maansarovar Honda
10.2022 - 05.2024
CUSTOMER CARE MANAGER
Lakshmi Hyundai
01.2020 - 10.2022
SALES & MARKETING EXECUTIVE
Multicare Safety & Industrial Inspections
02.2019 - 03.2020
CUSTOMER CARE MANAGER
Khivraj Motors Pvt Ltd
01.2017 - 02.2019
CUSTOMER RELATION (TEAM LEADER)
HARSHATOYOTA
03.2013 - 12.2016
CUSTOMER RELATIONSHIP MANAGER, ACCOUNTS WORK & ADMIN
SRI MOTORS YAMAHA
11.2011 - 03.2013
Anna Adarsh Matriculation School
Higher Secondary Matriculation
Ethiraj Womens College
B.COM from C.S
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