Janara Sarbalieva
Dubai,Kyrgyzstan
Summary
Results-driven leader with expertise in employee development, team leadership, and performance management. Drives sales strategy and execution while managing customer relationships using CRM tools like Salesforce. Skilled in conflict resolution, KPI analysis, and proficient in MS Office Suite, POS, and ERP systems including SAP and Oracle. Fosters collaboration to enhance team performance and meet organisational objectives.
Overview
3
3
Languages
6
6
years of professional experience
Work history
Senior Store Director
JIL SANDER, OTB Group
Dubai
2025.03 - 2026.07
- Led store operations to achieve sales targets and profitability.
- Analyse business performance, identify opportunities for growth, and execute initiatives that maximise revenue and store performance.
- Drive high performance through strategic planning, KPI monitoring, and data-driven decision making.
- Implemented operational excellence to ensure compliance and enhance customer experience.
- Motivated and developed team members, enhancing engagement and professional growth.
- Build a positive, results-oriented culture that encourages accountability, collaboration, and continuous improvement.
Department Manager
Loro Piana, LVMH Group
Dubai
2023.04 - 2025.03
- Drive departmental business success through strategic planning, performance analysis, and customer-focused initiatives.
- Oversaw daily operations of department, managing team of 12+ employees to consistently achieve sales targets and operational excellence.
- Inspired and developed team members, fostering confidence and skill growth to enhance overall team performance.
- Collaborated with senior leadership to implement initiatives that improved revenue and customer experience while engaging team members.
- Ensure luxury brand standards in visual merchandising, service quality, and store presentation are consistently maintained.
Store Manager
Gianvito Rossi, Al Tayer Insignia
Dubai
2022.04 - 2023.04
- Oversaw store operations, inventory management, and visual merchandising, maintaining the brand’s luxury standards.
- Managed team of 14+ employees across concession department and online platform operations, ensuring high performance and facilitating employee development.
- Achieved sales targets and business success through strategic planning, KPI monitoring, and operational excellence.
- Implemented initiatives that maximised revenue and optimised processes for long-term growth.
- Launched and established a new brand in the region, driving market entry and building a strong customer base.
Floor Supervisor
Harvey Nichols, Al Tayer Insignia
Dubai
2020.10 - 2022.04
- Supervised and coordinated daily operations of women’s department with 40+ employees, enhancing workflow and driving staff performance.
- Trained, coached, and motivated staff to deliver exceptional customer service and maintain high operational standards.
- Supported achievement of sales targets and KPIs through monitoring team performance and implementing customer engagement strategies.
- Oversaw merchandising, stock management, and visual presentation, ensuring department standards were consistently met.
- Facilitated communication between management and floor staff, fostering a positive team environment.
Education
Bachelor Degree - International Relations
Kyrgyz-Russian Slavic University
Bishkek, Kyrgyzstan 9 2011 - 8 2015
Secondary High School - undefined
National Computer Gymnasium
Bishkek, Kyrgyzstan 9 2000 - 8 2011
Skills
- Sales execution
- KPI analysis
- Customer management
- Retail software management
- ERP systems expertise
- CRM software
- Inventory Management
- Employee Development & Coaching
- Team Leadership
- Performance Management
- Conflict Resolution
- MS Office proficiency
Languages
English
Fluent
Russian
Fluent
Kyrgyz
Native
Affiliations
- Psychology: Deep interest in human behavior, motivation, and personal development
- Active Lifestyle & Sports: Committed to maintaining a healthy, energetic lifestyle
- Outdoor Activities: Enjoy hiking, cycling, and exploring nature
Timeline
Senior Store Director
JIL SANDER, OTB Group
2025.03 - 2026.07
Department Manager
Loro Piana, LVMH Group
2023.04 - 2025.03
Store Manager
Gianvito Rossi, Al Tayer Insignia
2022.04 - 2023.04
Floor Supervisor
Harvey Nichols, Al Tayer Insignia
2020.10 - 2022.04
Secondary High School - undefined
National Computer Gymnasium
9 2000 - 8 2011
Bachelor Degree - International Relations
Kyrgyz-Russian Slavic University
9 2011 - 8 2015