Jancy Thomas
Dubai
Summary
Result-oriented professional with over 9 years of experience in Operations & Maintenance, Project Management, Facility Management, Client Relationship Management, Process Optimization and Team Management, Procurement management. Swift in completing projects with competent cross-functional skills and making sure on time deliverables within pre-set cost parameters. Skilled in creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members. An enterprising leader with skills in leading personnel towards accomplishment of common goals. Working closely with the Facilities Manager to ensure the facility needs of all the Properties in the managed portfolio are met, maintained safely and efficiently, and daily custodial tasks are completed.
Overview
11
11
years of professional experience
Work History
Facilities Operations Coordinator
EMIRATES FLIGHT CATERING DUBAI
09.2018 - Current
- Assisted manager in project implementation, materials procurement, contract preparation, and scheduling.
- Receive and register all maintenance requests received on call, e-mails, and walk-ins
- Forward the maintenance requests to the concerned team.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Coordinate and follow-up on the maintenance requests until satisfactory completion
- Served as point of contact for internal and external vendors seeking support and information.
- Prepared action plans to establish procedures for various emergency situations.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Keep a daily track of the maintenance register
- Keep a daily track of AMC contracts, PPM reports and compliance documents across the portfolio
- Act as the initial point of contact for queries pertaining to Facility Management Receive, log, verify and maintain track of supplier invoices.
- Invoice logging on accounting system once approved by FM manager.
- Co-ordinating maintenance activities with service providers to ensure prompt and timely execution of required works as per quality and standards required.
- Arranging competitive quotes / proposals for the scope of work requested by the FM team Maintain the supplier list and documentation up to date.
- Other adhoc tasks and duties as required to support the team.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with operations services procurement peers for company-wide sourcing events, systems and initiatives.
Facilities Coordinator
MAB FACILITIES MANAGEMENT
04.2015 - 09.2018
- Monitor and control of Building Management System (BMS) for controlling entire systems available in the site like HVAC, Plumbing and all other electrical systems
- Maintain confidentiality in all aspects of client and staff information
- Provide support to the Maintenance team on the assigning and closing of reactive, PPM and scheduled job requests within the CAFM helpdesk (IFS,SMART FM)
- Monitor PPM workloads and issue to ensure that they are completed on a priority basis, plan and schedule both the PPM and reactive workloads for both in-house staff and Contractors
- Prepare and collate all documentation for the monthly payroll of all on site staff
- Provide support to the FM in maintaining training matrices / records and back to work
- Making sure optimal usage of manpower and resources
- Monitor & make graphical representation of the Electrical, Water & BTU Consumption Readings in daily & Monthly basis
- Preparing Asset Registering & Asset tagging for the Assets.
- Served as point of contact for internal and external customers seeking support and information.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Provided support and services related to mail and deliveries.
- Conducted regular facility inspections to identify repair needs or improvements.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Engineer
KSEB
05.2013 - 04.2015
- Permitting annual shutdown for the feeders, transformers with frequency& schedule
- Preparing monthly report of the substation with energy consumption Responding to calls from distribution board for permit work , recording & keeping daily activities with time.
- Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
- Used AutoCad drafting software to create electrical schematic and panel layouts.
- Documented and developed engineering procedures and processes.
Education
Higher secondary -
Kerala Board of Exams
IndiaElectrical & Electronics Engineering
Mahatma Gandhi University
India05.2012
Skills
- Leadership and Supervision
- Service Contracts Management
- Planning and Scheduling
- Building Maintenance
- Budget Administration
- Data Management
- Contract Administration
- Customer Service Management
- KPI Tracking
- Inventory Management
- Data Analysis
- Performance Evaluation and Monitoring
- Payroll Administration and Timekeeping
- Decision-Making
- Budget Control
- Staff Scheduling
- Materials Planning and Logistics
Personal Information
- Gender: Female
- Marital Status: Married
- Date of Birth: 09/30/1990
- Nationality: Indian
Training
Industrial Training, Neriamangalam Power Station, Training mainly in general awareness in control, protection & operation of 17.5MW and 25MW generators. Apprentice training, 110KV substation Koodal, Training for 6 months.
Passport Details
V7960512, Valid till 06/10/2032
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Facilities Operations Coordinator
EMIRATES FLIGHT CATERING DUBAI
09.2018 - Current
Facilities Coordinator
MAB FACILITIES MANAGEMENT
04.2015 - 09.2018
Assistant Engineer
KSEB
05.2013 - 04.2015
Higher secondary -
Kerala Board of Exams
Electrical & Electronics Engineering
Mahatma Gandhi University
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