Jane Chege

Objectives: Skilled and Qualified customer service officer with fast faced customer service and call center environment. Seeking career advancement within a dynamic and high growth organization. Personal and professional in different environments even under pressure, time management techniques, and capable decision-maker. Communicative, focused and solutions-oriented, consistently exceeding management expectations Personal Attributes Ability to handle pressure in a composed manner : Responsible for answering all queries from and Primary point of contact to all Team’s /Management/Clients concerns. Problem solver: Excellent Decision Making skills - Identifying the right problem through active listening and to introduce the new rules. Serving as a mediator among team members. Point of contact for resolving Customer Complaints. Manage the Operation & Admin: Oversee the daily operations -Plotting Monthly Scheduled and Daily rotations; checking enough stocks. Consolidating Data/Reporting/making presentations; Managing Organizational Task; Making performance data accessible to the higher management through being computer proficient making use of advance formula (vlookup, countif, if functions etc.). Plan and prepare the team. Manage Performance: Through observations of the results and to be assertive about what is expected and requirements for the team and suggesting training needs. Achievements: Advanced from operations team member to operation executive quickly as a result of hard work leading to targets attainment and achieving monthly top performance simultaneously. Stepping in as an assistant team Leader,Handling managerial responsibilities as requested by the management during Our team leader's time off. Improve customers feedback,reviews by successfully and timely handling and resolving customer complaints and implementing staff training. Created and developed a smooth workflow to consistently exceed the set service level agreements and targets. Recognised by the management for being outspoken in sharing ideas and exceptional behaviors leading to increased productivity and cooperation among colleagues. Implemented new interactive employee scheduling system to monitor gauge and project staffing needs.