Jane Wanjiku Njeri
Dubai
Summary
To work with fortitude towards the advancement of my career in the hospitality industry. Keeping focus and leaving a lasting imprint in any organization that I get the privileged to work in. Exploring the opportunity to apply my extensive and diverse experience and potential in an organization that will support me fast my career as I reciprocate in support of the achievement of the esteemed organization's goal, and mission, objectives.
I am a self-starter, a disciplined and focused, ambitious, and enterprising fast learner. A hard-working, driven, and motivated hospitality worker with extensive experience providing customer care and security services. I have the natural ability and appropriate skills to work in a customer-centric organization with great enthusiasm and dedication. Over and above these, I am patient, understanding, and flexible to work the requisite shifts. Key Strengths and Competencies; A people's person. An ambitious go-getter. An enthusiastic team player. Flexible and adaptable work approach. Respected by both peers and supervisors. Endowered with excellent interpersonal skills. Ability to work in a multicultural environment. Ability to deliver over and above what is expected of me. Endowed with excellent verbal and written communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
Park Inn Hotel Motorcity
Dubai, UAE
11.2021 - Current
- Welcoming the guests heartily and warmly, and assist them with check-in and checkout
- Maintain a positive attitude and friendly demeanor while responding to all guest questions and requests
- Answering and forwarding phone calls
- Managing guest bookings and reservations
- Keeping a neat, tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
- Managing and maintaining a list of everyone entering and leaving the hotel
- Sensitively and courteously attending to guest complaints
- Incident reporting
- Handling and managing the lost and found
- Admin and email correspondent
- First aid administrator
- Managing and attending to the fire alarm
Security Officer/Receptionist
Pullman Hotel & Grand Millennium T.Com
Dubai, UAE
12.2016 - 11.2018
- Managing and ensuring the guests' safe deposit box is secure
- Managing all access points keys
- Managing and maintaining the hotel safety documents
- Welcoming and acknowledging guests
- Courteously and efficiently managing guest complaints
- Managing and maintaining a list of everyone entering and leaving the hotel
Receptionist/Security Officer
The Sheraton Jumeirah Beach and Restaurant
Dubai, UAE
03.2016 - 09.2016
- Welcoming the guests heartily and warmly
- Managing and maintaining a list of everyone entering and leaving the hotel
- Sensitively and courteously attending to guest complaints
- Receiving calls and sending emails
- Managing and maintaining the guests' safe deposit box
- Managing access control and all keys to the establishment
- Maintaining and managing the hotel documents
Data Entry Operator
Emirates EK Engineering
Dubai, UAE
07.2013 - 02.2015
- Extracting documents from archives in line with archival procedures
- Scanning all aircraft documents from the archives, and uploading them in the stream aircraft software
- Typing and printing aircraft documentation for archival purposes
- Filing scanned and typed aircraft documents back to archives manually and electronically
- Provide support for routine software installation
- Provide support for the routine data system, and uploads, downloads, and data
Education
Diploma - Business Management and Administration
Kenya Institute for professional studies
Nairobi01.2012
Certificate - Computer Studies
Prime Tax Computer College
01.2011
Kenya Certificate of Secondary Education -
Shiners Girls High School
01.2010
Skills
- Interpersonal skills
- Multicultural environment
- Verbal communication
- Written communication
- Team player
- Adaptability
Custom Section
- A people's person.
- An ambitious go-getter.
- An enthusiastic team player.
- Flexible and adaptable work approach.
- Respected by both peers and supervisors.
- Endowed with excellent interpersonal skills.
- Ability to work in a multicultural environment.
- Ability to deliver over and above what is expected of me.
- Endowed with excellent verbal and written communication skills.
Awards
- Every moment Matters Front of house Champion, 2022, Park Inn by Radisson
- GM special Recognition of the year, 2022, Park Inn by Radisson
- EMM-Front of house champion for the month, July, 2022, Park Inn by Radisson
- Best connector in guest service, 2017, Pullman Hotel
- Nominee of the best staff of the year, 2017, Pullman Hotel
- The best operator of the year, 2016, Grand Millenium
Languages
English
Proficient
C2
Certification
- achivement of highest Radisson Reward in the month of September 2025
- Achivement of highest Radisson Reward in the month of October 2025.
- Certificate of the highest Oniline reviews for September 2025.
- Certificate of the highest Oniline reviews for October 2025.
- EMM Award as Ambassador of our culture Belief(We glow Talent and Talent grow us 2024
- Driving Licence
Hobbies and interests
- Customer experience improvements.
- professional development
- Team collaboration.
- learn new technologies, service excellence
- Event coordination & planning
- cultural Awareness and multicultural communication
References
Upon request
Accomplishments
- Highest Upsaler of the Year 2025
- Highest Social Media mentioning 2025
- Highest Radisson Reward Enroller Of the Year 2025.
Timeline
Receptionist
Park Inn Hotel Motorcity
11.2021 - Current
Security Officer/Receptionist
Pullman Hotel & Grand Millennium T.Com
12.2016 - 11.2018
Receptionist/Security Officer
The Sheraton Jumeirah Beach and Restaurant
03.2016 - 09.2016
Data Entry Operator
Emirates EK Engineering
07.2013 - 02.2015
Diploma - Business Management and Administration
Kenya Institute for professional studies
Certificate - Computer Studies
Prime Tax Computer College
Kenya Certificate of Secondary Education -
Shiners Girls High School