Jane Therese Custorio
Summary
A Finance Executive cum Credit Controller with over 10 years of experience in managing the debts of various clients in construction and organic eggs trading industry . I have a proven track record of reducing bad debts, improving cash flow, and maintaining good relationships with clients. I am capable in using various accounting software and systems, such as Tally, Excel and willing to learn other available systems.
A passionate job seeker looking for a challenging and rewarding role in a reputable company that values professionalism, integrity, and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Finance Executive
Farming For You Meat Trading (Organic Poultry Farm)
Alquoz 1, Dubai United Arab Emirates
11.2021 - Current
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Strategically anticipated long-term business needs by analyzing revenue trends to inform process improvements.
- Improved resource utilization with data management systems, reducing costs through strategic coordination and contract analysis.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
Credit Controller (Part Time)
Silk Way Transport LLC (Water Transport & Construction Equipment Rentals)
Ras Al Khor, Dubai UAE
11.2013 - Current
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reviewed customer accounts for compliance with repayment obligations.
- Kept all operations compliant with applicable regulations and established company policies.
- Performed checks of customer creditworthiness and current situations.
- Reached out to customers to check on payments and convey options.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Reviewed and verified income, credit reports and employment histories for each client.
- Obtained payments and entered details into system.
HR Executive
X Architects (Design Company)
Al quoz 1, Dubai UAE
08.2019 - 11.2021
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Led and directed work of 3 HR team members and handled hiring, training and termination.
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Implemented new performance review procedures that gained support and full compliance from 100% percent of employees.
- Navigated local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
- Stimulated employee engagement, loyalty and commitment to values and culture of company.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Educated employees on company policy and kept employee handbook current.
- Met with employees annually for progress reviews and performance assessments.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Managed other HR staff and oversaw completion of tasks and initiatives.
Office and HR Administrator
Barajoun Entertainment FZ‐LLC (Animation Studio)
Dubai Media City, Dubai UAE
09.2016 - 02.2019
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and UAE labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Organized company-wide events designed to boost employee morale.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Developed and monitored employee recognition programs.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Administrative Secretary
TST Innovative Solutions DMCC‐FZ (Oil and Gas)
Dubai Marina, Dubai UAE
03.2013 - 08.2016
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to executive members.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Security Division Administrator
Farnek Services LLC (Facilities Management Services)
Al quoz, Dubai UAE
03.2011 - 06.2012
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed monthly payroll for 100 employees.
Education
Bachelor of Science - Accounting
Mindanao State University
General Santos City, Philippines10.2023
Skills
- Credit Control and Debt Management
- Cash Flow Analysis and Forecasting
- Customer Service and Communication
- Negotiation and Problem-solving
- Accounting Software and Systems
- Internal and External Audit Support
- Collections Actions
- Strategic and Financial Planning
Additional Information
Light Vehicle License Holder - 04/01/2022
References
Available upon request
Timeline
Finance Executive
Farming For You Meat Trading (Organic Poultry Farm)
11.2021 - Current
HR Executive
X Architects (Design Company)
08.2019 - 11.2021
Office and HR Administrator
Barajoun Entertainment FZ‐LLC (Animation Studio)
09.2016 - 02.2019
Credit Controller (Part Time)
Silk Way Transport LLC (Water Transport & Construction Equipment Rentals)
11.2013 - Current
Administrative Secretary
TST Innovative Solutions DMCC‐FZ (Oil and Gas)
03.2013 - 08.2016
Security Division Administrator
Farnek Services LLC (Facilities Management Services)
03.2011 - 06.2012
Bachelor of Science - Accounting
Mindanao State University