Jane Therese Custorio
Summary
A Finance Executive cum Credit Controller with over 10 years of experience in managing the debts of various clients in construction and organic eggs trading industry . I have a proven track record of reducing bad debts, improving cash flow, and maintaining good relationships with clients. I am capable in using various accounting software and systems, such as Tally, Excel and willing to learn other available systems.
A passionate job seeker looking for a challenging and rewarding role in a reputable company that values professionalism, integrity, and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Finance Executive
Farming For You Meat Trading (Organic Poultry Farm)
11.2021 - Current
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Strategically anticipated long-term business needs by analyzing revenue trends to inform process improvements.
- Improved resource utilization with data management systems, reducing costs through strategic coordination and contract analysis.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
Credit Controller (Part Time)
Silk Way Transport LLC (Water Transport & Construction Equipment Rentals)
11.2013 - Current
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reviewed customer accounts for compliance with repayment obligations.
- Kept all operations compliant with applicable regulations and established company policies.
- Performed checks of customer creditworthiness and current situations.
- Reached out to customers to check on payments and convey options.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Reviewed and verified income, credit reports and employment histories for each client.
- Obtained payments and entered details into system.
HR Executive
X Architects (Design Company)
08.2019 - 11.2021
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Led and directed work of 3 HR team members and handled hiring, training and termination.
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Implemented new performance review procedures that gained support and full compliance from 100% percent of employees.
- Navigated local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
- Stimulated employee engagement, loyalty and commitment to values and culture of company.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Educated employees on company policy and kept employee handbook current.
- Met with employees annually for progress reviews and performance assessments.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Managed other HR staff and oversaw completion of tasks and initiatives.
Office and HR Administrator
Barajoun Entertainment FZ‐LLC (Animation Studio)
09.2016 - 02.2019
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and UAE labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Organized company-wide events designed to boost employee morale.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Developed and monitored employee recognition programs.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Administrative Secretary
TST Innovative Solutions DMCC‐FZ (Oil and Gas)
03.2013 - 08.2016
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to executive members.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Security Division Administrator
Farnek Services LLC (Facilities Management Services)
03.2011 - 06.2012
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed monthly payroll for 100 employees.
Education
Bachelor of Science - Accounting
Mindanao State University
General Santos City, Philippines10.2023
Skills
- Credit Control and Debt Management
- Cash Flow Analysis and Forecasting
- Customer Service and Communication
- Negotiation and Problem-solving
- Accounting Software and Systems
- Internal and External Audit Support
- Collections Actions
- Strategic and Financial Planning
Additional Information
Light Vehicle License Holder - 04/01/2022
References
Available upon request
Timeline
Finance Executive
Farming For You Meat Trading (Organic Poultry Farm)
11.2021 - Current
HR Executive
X Architects (Design Company)
08.2019 - 11.2021
Office and HR Administrator
Barajoun Entertainment FZ‐LLC (Animation Studio)
09.2016 - 02.2019
Credit Controller (Part Time)
Silk Way Transport LLC (Water Transport & Construction Equipment Rentals)
11.2013 - Current
Administrative Secretary
TST Innovative Solutions DMCC‐FZ (Oil and Gas)
03.2013 - 08.2016
Security Division Administrator
Farnek Services LLC (Facilities Management Services)
03.2011 - 06.2012
Bachelor of Science - Accounting
Mindanao State University
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