Career Objectives:- To be a responsible part of any organization & to work towards achieving corporate objectives through team-work, and utilizes my working experience to be able to contribute to the success of the company and to enhance company values & further develop my career with professional growth. Meticulous hospitality leader accustomed to managing high-performing teams in high-volume restaurants. Leverages precise attention to detail and proactive problem-solving to maintain seamless restaurant operations. Charismatic communicator with proven history of building rapport to support patron loyalty. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hi, I’m
JANETTE D TUMBAGA
Dubai,United Arab Emirates
Summary
Overview
9
years of professional experience
Work history
All dining restaurant ANANTARA DUBAI PALM JUMEIRAHDubai, United Arab Emirates
Food and beverage Supervisor
2017.11 - Current (8 education.years_Label & 7 education.months_Label)
Job overview
- Anantara Dubai Palm Jumeirah
- Operated and maintained security of Point of Sales (POS) system.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Led team to deliver outstanding hospitality operations.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Maximised company profits through rigorous analysis and control of both portioning and wastage.
- I awarded many times Guest recognition certificate as waitress & hostess from Hotels to getting positive feedback on trip advisor
- Objectives & Competencies;-
- To lead and supervise food outlet teams and ensure organizational service standards are upheld
- Taking the lead in marketing campaigns to drive footfall & revenue, and maintaining quality & increasing profitability
- Motivates the staff to maintain consistency of performance at all times
- Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest, Supervise the delivery of effective guest service to all guests
- Work closely with other team members to ensure excellent service is provided to all guests
- Co-ordinate the operation of the food and beverages with kitchen service area
- Performs other duties & responsibilities assigned by Manager, which leads to guest satisfaction and profit for the hotel
- Provide F&B Trainings to new colleague as per Hotel SOP
- Supervise the application of food safety and hygiene regulations, Ensure the team is working hygienically and safely.
DUBAI PALM JUMIERAH RESORTS ANS SPA
Hostess
2021.07 - 2022.07 (1 education.year_Label)
Job overview
- I awarded GURO of the month, I awarded Employee of the month as a Hostess month of
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Operated tills to process daily cash and card payments, maintaining till in balance at all times.
- Boosted first impression for customers by maintaining clean and orderly front-of-house area.
- Coordinated reservations and seating arrangements for optimal customer flow.
Double Tree By Hilton Resort & SPARas al Khaimah , United Arab Emirates
Restaurant reservation
2017.01 - 2019.11 (2 education.years_Label & 10 education.months_Label)
Job overview
- Planned travel itineraries for families and corporate clients with diverse needs.
- Managed high volumes of incoming calls using VoIP system.
- Identified and engaged prospective business clients to increase corporate bookings.
- Applied upselling strategies to achieve revenue increase through car hire and tour bookings.
- Maintained product knowledge to provide accurate information on local tour services.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Negotiated corporate reservation rates to meet client budget requirements.
- Liaised with corporate booking agents to coordinate and update itineraries.
- Upsold guest experiences to maximise average booking value.
- Employed strong product and systems knowledge to handle booking enquiries.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Communicated reservation confirmations to guests via post and email.
Melia DubaiDubai, United Arab Emirates
Counter cashier
2016.10 - 2016.12 (2 education.months_Label)
Job overview
- Prepared and submitted end-of-shift reports using Symphony
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Displayed and restocked merchandise by following brand guidelines.
- Consistently met sales goals, highlighting target merchandise to customers with strategic promotional approaches.
- Maintained and recorded gift certificate documentation for accurate financial records.
- Continuously maintained up-to-date product knowledge to offer sound, professional customer advice.
- Attended regular training to offer optimised customer care with exceptional service knowledge.
RIXOS THE PALMDubai, United Arab Emirates
Room reservation
2014.10 - 2015.09 (11 education.months_Label)
Job overview
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Monitored flight costs and demand to achieve best-possible prices.
- Trained and mentored junior consultants in customer service best practices.
- Created and communicated clear, detailed itineraries ahead of travel.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Liaised with local operators to promptly resolve travel restrictions and delays.
- Verified customer passports and documentation to travel.
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
Education
Philippine institute
Diploma from HR and Management
University overview
TESDA institute
Diploma from culinary arts
2009
University overview
AND SKILL DEVELOPMENT AUTHORITY
Having care giving course from TECHNICAL EDUCATION
2008
University overview
- Honours Society Member
work as a personal caregiver at Selangor Malaysia
PULO NATIONAL HIGH SCHOOL
2008
University overview
Skills
- Positive attitude and excellent communication skills
- Strong determination & dedication Organized even under pressure
- Initiative & innovative working Smart & dynamic personality
- Courteous with good sense of humor Honest & Loyal
- Technical Skills:-
- Having knowledge of computer (Microsoft office) Friendly Micros user
- Having Knowledge to use BirchStreet, (FMC) Fidelio & SAP Software Opera table check, Symphony Paytrax payroll to making Store Request
- F&B inventory management
- Menu optimisation
- Customer complaint handling
- Performance evaluations
- Workflow planning
- Decision making
- Staff supervision
Certification
I have attended Air Hostess training seminar in Media city Dubai organize by Qatar Airways for 2 weeks in 2016
I have done HACCP awareness and basic food hygiene training successfully.
I have done first aid, firefighting training successfully.
Interests
Interests
Hobbies:- , Sports, Reading books & Magazine, Traveling
Languages
English
Fluent
tagalog
Fluent
Accomplishments
Accomplishments
- Supervised team responsible for executing well on projects, leading to 1.5 Millions in a day increased revenue.
- Upsold additional products, increasing monthly revenue like champagne
reading books and traveling
reading books and traveling
books with a cover of human facts which is very interesting
Travelled and visited United Arab Emirates was an Pleasure and exiting
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Hostess
DUBAI PALM JUMIERAH RESORTS ANS SPA
2021.07 - 2022.07 (1 education.year_Label)
Food and beverage Supervisor
All dining restaurant ANANTARA DUBAI PALM JUMEIRAH
2017.11 - Current (8 education.years_Label & 7 education.months_Label)
Restaurant reservation
Double Tree By Hilton Resort & SPA
2017.01 - 2019.11 (2 education.years_Label & 10 education.months_Label)
Counter cashier
Melia Dubai
2016.10 - 2016.12 (2 education.months_Label)
Room reservation
RIXOS THE PALM
2014.10 - 2015.09 (11 education.months_Label)
Philippine institute
Diploma from HR and Management
TESDA institute
Diploma from culinary arts
AND SKILL DEVELOPMENT AUTHORITY
Having care giving course from TECHNICAL EDUCATION
PULO NATIONAL HIGH SCHOOL