JANETTE KIYVEN MBINKAR
DUBAI
Summary
Dynamic retail professional with a proven track record at Victoria Secret International, excelling in customer service and teamwork. Skilled in cash handling and cross-selling techniques, I consistently enhanced customer satisfaction and loyalty, driving sales through effective communication and problem-solving. Committed to creating a positive shopping experience while maintaining an overall achieving team goals with my 4 years experience in retail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
VICTORIA SECRET INTERNATIONAL DUBAI MALL
11.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Retail Store Assistant
MUMUSO DUBAI MALL
03.2019 - 09.2023
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
MASS COMMUNICATIONS
LAGOS STATE POLYTECHNIC
LAGOS STATE NIGERIA07.2015
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Flexible schedule
- FLUENT IN LANGUAGE
- Cross-selling techniques
- Verbal and written communication
- Positive and professional
- Cash handling
- Professional appearance
Certification
DIPLÔME CERTIFICATE IN MASS COMMUNICATION
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Retail Sales Associate
VICTORIA SECRET INTERNATIONAL DUBAI MALL
11.2023 - Current
Retail Store Assistant
MUMUSO DUBAI MALL
03.2019 - 09.2023
MASS COMMUNICATIONS
LAGOS STATE POLYTECHNIC
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