Janice Gomez
Dubai
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my clerical support and customer service expertise to boost team performance and foster client loyalty. Skilled in office administration and maintaining a 60 WPM typing speed, I excel in fast-paced environments, ensuring quality and efficiency.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
20
20
years of professional experience
Work History
Customer Service Coordinator
CHIC LE FRIQUE FASHION LLC
02.2021 - 06.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
Front Desk Receptionist
Consolidated Contractors Company, CCC
09.2017 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
Receptionist
TECHNO POWER FZC
02.2017 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
SECRETARY
NEW AWA FZE
08.2014 - 08.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Screened visitors and issued badges to maintain safety and security.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- In-charge of customs clearance to dispatched the orders.
Real Estate Agent Assistant
GLOBAL BUSINESS PROCESS SOLUTIONS INC.
Alabang, PHILIPPINES
03.2004 - 07.2012
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Corrected data entry errors to prevent duplication or data degradation.
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Sent completed entries for evaluation and final approval.
- Entered numerical data into databases with speed and accuracy.
- Managed multiple simultaneous projects under tight deadlines without sacrificing precision or accuracy in the final product delivered.
- Processed large volumes of data quickly while adhering to strict formatting guidelines, enhancing overall output quality.
Education
Bachelor of Arts - Mass Communication
UNIBERSIDAD DE MANILA
MANILA04.2002
Skills
- Documentation skills
- Clerical Support
- Quality Assurance
- [Product or Service] support
- Payment Processing
- Call center experience
- Customer Service
- Verbal and written communication
- Office Administration
- Can type 60 words per minute
Timeline
Customer Service Coordinator
CHIC LE FRIQUE FASHION LLC
02.2021 - 06.2024
Front Desk Receptionist
Consolidated Contractors Company, CCC
09.2017 - 02.2021
Receptionist
TECHNO POWER FZC
02.2017 - 09.2017
SECRETARY
NEW AWA FZE
08.2014 - 08.2016
Real Estate Agent Assistant
GLOBAL BUSINESS PROCESS SOLUTIONS INC.
03.2004 - 07.2012
Bachelor of Arts - Mass Communication
UNIBERSIDAD DE MANILA
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