Janice C. Castillo
Dubai,United Arab Emirates
Summary
Meticulous hospitality leader accustomed to managing high-performing teams in high-volume restaurants. Leverages precise attention to detail and proactive problem-solving to maintain seamless restaurant operations. Charismatic communicator with a proven history of building rapport to support patron loyalty. Excellent command of inventory control and industry standards. Proactively addresses challenges with clear and concise communication.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sr. Executive-Hospitality
JAQUAR WORLD SHOWROOM- Jaquar Middle East LLC
Dubai, UAE
09.2017 - Current
- Greeting and Serving guests in a professional manner.
- Dealing with queries or requests from visitors and employees.
- Monitoring the use of equipment and supplies within the Showroom.
- Serving and preparing items for guest consumption such as making coffee or preparing food items for dining.
- Maintaining an accurate record of all food items in stock along with their expiration dates.
- Manage Inventory and stock supplies including monitoring levels and placing orders when necessary.
- Coordinating the maintenance and repair of office/ showroom and facility overall. Key contact of maintenance contractors for their job updates and to do job follow-ups as required.
- Performing general office tasks such as photocopying,scanning, and filing documents, ensuring proper organization and confidentiality.
- Supervising the cleanliness and organization of the showroom premises, ensuring a tidy workspace. Assisting and leading other housekeeping staff in keeping the showroom premises clean and presentable for clients and visitors.
- Assist in setting up and preparing meeting rooms for conferences, workshops or other company events. Ensuring that necessary equipment or materials are available as requested.
- Controlled expenditure, oversaw purchasing, and maintained accurate counts.
- Train new hospitality associates as needed.
Cashier cum Waitress
JAWAD BUSINESS GROUP – Restaurant Division LLC
Dubai, UAE
03.2014 - 07.2017
- Greeted and escorted guests to tables.
- Warmly greeted guests upon arrival to create awelcoming atmosphere.
- Arranged tables and set up linens and silverware in preparation for guests.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Provided menu and offered recommendations to complement dining experience.
- Used upselling methods featuring specials to complement dishes.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Took food and beverage orders using the POS system or order slips to maintain accuracy.
- Informed kitchen staff regarding orders and requirements.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Delivered checks, collected cash or credit card payments and provided receipts to customers.
- Clears tables and counters of dishes and glasses and takes
them for cleaning in the kitchen - Prepares Daily Sales Report at the end of the shift, updates files
and records for Sales Report and prepares Cash Sales for the Bank
Deposits. - Managed closing duties including restocking items and
reconciliation of the cash drawer. - Trains and mentors new wait staff and cashier staff.
- Works closely with management to improve front-of-house
morale.
Restaurant Cashier cum Waitress
Prime Oriental Grill Incorporated- Seafood Marina
PARANAQUE, Manila, Philippines
05.2013 - 01.2014
- Escorts customers to their tables.
- Prepares and sets tables following standard practice.
- Presents menus to guests and responds to questions concerning
menu items then offers recommendations when asked. - Find out if customers are enjoying their meals or if they are
having issues, resolves any complaints quickly. - Explains to customers and guests how the different menu items
are made, describing the various ingredients and the cooking
methods. - Serves food, drinks, and other beverages to guests.
- Clears tables and counters of dishes and glasses and takes
them for cleaning in the kitchen. - Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Set up new promotions and monitored price changes.
- Tracked transactions on balance sheets and reported any discrepancies.
- Checked notes carefully to spot counterfeit currency.
- Prepared and submitted end-of-shift reports using POS.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Counted change correctly and issued customer receipts.
- Handled currency payments, secured funds in theregister and prepared deposits at the end of the day.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Trained and mentored new cashiers in correct processes.
- Works closely with management to improve front-of-house morale.
Restaurant Cashier cum Waitress
Flavours of China Restaurant
Paranaque, Manila, Philippines
04.2007 - 09.2007
- Escorts customers to their tables.
- Prepares and sets tables following standard practice.
- Presents menus to guests and responds to questions concerning menu items then offers recommendations when asked.
- Find out if customers are enjoying their meals or if they are having issues, resolve any complaints quickly.
- Explains to customers and guests how the different menu items are made, describing the various ingredients and the cooking methods.
- Serves food, drinks, and other beverages to guests.
- Clears tables and counters of dishes and glasses and takes them for cleaning in the kitchen.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Set up new promotions and monitored price changes.
- Tracked transactions on balance sheets and reported any discrepancies.
- Checked notes carefully to spot counterfeit currency.
- Prepared and submitted end-of-shift reports using POS.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Counted change correctly and issued customer receipts.
- Handled currency payments, secured funds in the register and prepared deposits at the end of the day.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Trained and mentored new cashiers in correct processes.
- Works closely with management to improve front-of-house morale.
Food Server
NORTHPARK NOODLE HOUSE- Bachus Catering Corp.
Makati City, Manila, Philippines
06.2006 - 11.2006
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Maintained up-to-date knowledge of current promotions, specials and service additions, providing expert customer assistance.
- Greeted new customers, explained restaurant procedures, handed out menus and took drink orders.
- Discussed alternative selections for guests with food allergies or gluten-free requests.
- Transported all dirty tableware from dining room to dishwashing area within target timeframes for proper cleaning.
- Demonstrated safe food handling standards at all times.
- Ensured guests left with positive impression of restaurant, helping to promote repeat business.
- Checked on allocated tables at appropriate intervals to refill drinks and respond to requests.
- Delivered exceptional, friendly and fast service.
- Completed daily opening and closing checklists, ensuring restaurant cleanliness and security.
- Performed additional tasks to support kitchen and bar staff, ensuring dining room ran smoothly.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prevented serving errors by recording orders accurately and communicating clearly with kitchen staff.
- Skilfully resolved customer concerns, implementing action to ensure pleasant dining experience.
- Works closely with management to improve front of house
morale.
Education
International Professional Diploma - Logistics and Supply Chain Management
Filipino Institute-Al Riga Campus
Dubai, United Arab Emirates 07.2021 - 12.2021
TESDA- Vocational Course - Computer Hardware Servicing NCII (356 hrs.)
United Christian Academy College of Asia
Paranaque City Manila, Philippines 06.2013 - 06.2013
High School Diploma - Hotel and Restaurant Services
Paranaque National Highschool
Paranaque, Philippines 01.2003 - 05.2003
High School Diploma - Senior Highschool Graduate
Paranaque National Highschool
Paranaque City Manila, Philippines 06.2002 - 04.2003
Skills
- Customer Service Experience
- Communication, Interpersonal and Problem-Solving Skills
- Teamwork
- Flexibility
- Highly responsible and reliable, with attention to detail
- Ability to work well under pressure in a fast-paced environment
- With a deep sense of commitment to serve others
- Willing and able to perform various tasks courteously and cheerfully
- Inventory Management, Expense Reporting and Budgeting
- MS Office Computer Knowledge (Word, Excel, PowerPoint)
- Administrative support
- Basic Math skills
- Six years of Experience in Point of Sale System
Certification
- International Organization of Certified Professionals (IOCP)
- Customer Care and Communication Skills Training
- Business Etiquette and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
International Professional Diploma - Logistics and Supply Chain Management
Filipino Institute-Al Riga Campus
07.2021 - 12.2021
Sr. Executive-Hospitality
JAQUAR WORLD SHOWROOM- Jaquar Middle East LLC
09.2017 - Current
Cashier cum Waitress
JAWAD BUSINESS GROUP – Restaurant Division LLC
03.2014 - 07.2017
TESDA- Vocational Course - Computer Hardware Servicing NCII (356 hrs.)
United Christian Academy College of Asia
06.2013 - 06.2013
Restaurant Cashier cum Waitress
Prime Oriental Grill Incorporated- Seafood Marina
05.2013 - 01.2014
Restaurant Cashier cum Waitress
Flavours of China Restaurant
04.2007 - 09.2007
Food Server
NORTHPARK NOODLE HOUSE- Bachus Catering Corp.
06.2006 - 11.2006
High School Diploma - Hotel and Restaurant Services
Paranaque National Highschool
01.2003 - 05.2003
High School Diploma - Senior Highschool Graduate
Paranaque National Highschool
06.2002 - 04.2003
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