JANICE G. TORIO
DUBAI
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
22
22
years of professional experience
Work History
Store Supervisor
MAX
10.2020 - Current
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Prepare Daily Sales report.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
Department in Charge in Accessories
MAX
04.2012 - 04.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Demo Sales Associate
Par Excellence
03.2005 - 03.2012
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Assisted customers in locating items, addressed questions and provided product samples.
- Recommended specific product options to meet customer needs.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Prepare Daily sales report.
- Attends customer complaints.
Demo Sales Associate
XARA
08.2003 - 02.2005
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Assisted customers in locating items, addressed questions and provided product samples.
- Recommended specific product options to meet customer needs.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Prepare Daily sales report.
- Attends customer complaints.
Demo Sales Associate
GUESS
08.2002 - 01.2003
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Assisted customers in locating items, addressed questions and provided product samples.
- Recommended specific product options to meet customer needs.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Prepare Daily Sales report.
- Attends Customer complaints.
Demo Sales Associate
Camp. Beverly Hills
11.2001 - 04.2002
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Assisted customers in locating items, addressed questions and provided product samples.
- Recommended specific product options to meet customer needs.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Prepare Daily Sales Report.
- Attends Customer complaints.
Education
High School Diploma -
BACOOR NATIONAL HIGHSCHOOL
BACOOR CAVITE03.1999
Skills
- Employee Scheduling
- Recruitment and Training
- Customer Experience Management
- POS Terminal Operation
- Sales Promotion
- Staff Coaching and Training
- Company Culture and Values
- Competitor Monitoring
- Computer Proficiency
- Team Leadership
- Retail Merchandise Quality Standards
- Time Management
- Supply Ordering
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
Languages
English
Bilingual or Proficient (C2)
TAGALOG
Advanced (C1)
Timeline
Store Supervisor
MAX
10.2020 - Current
Department in Charge in Accessories
MAX
04.2012 - 04.2020
Demo Sales Associate
Par Excellence
03.2005 - 03.2012
Demo Sales Associate
XARA
08.2003 - 02.2005
Demo Sales Associate
GUESS
08.2002 - 01.2003
Demo Sales Associate
Camp. Beverly Hills
11.2001 - 04.2002
High School Diploma -
BACOOR NATIONAL HIGHSCHOOL
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