Summary
Overview
Work History
Education
Skills
Customer service sales - Skills
Language communication proficiency
Leadership Experience
Timeline
Generic
Janice Jean Umrigar

Janice Jean Umrigar

Quality Control Team Leader
Dubai,United Arab Emirates

Summary

A Quality Control Team Lead with extensive experience in strategic planning and systematic evaluation of product standards. A determined strategist recognized for consistent product quality and attention to detail. Implements enduring quality control measures, focusing on customer satisfaction and the long-term reputation of the brand.
An organized and committed Administrative Assistant with a solid history of delivering outstanding customer service in high-pressure situations. Possesses sharp attention to detail and robust decision-making abilities to handle several tasks simultaneously. Driven by a self-motivated work ethic to excel in both team-based and independent capacities.

Overview

13
13
years of professional experience

Work History

Quality Control Team leader

Emaar Properties
3 2024

Engagement coordinator / Administrative assistant

EMAAR community management
08.2022 - 09.2023

Quality Control Agent

Emaar Properties
09.2020 - 08.2022

Cabin Crew

Air Arabia
05.2015 - 06.2020

Senior Cabin Crew

Go Airlines
06.2012 - 05.2015

Cabin Crew

Indigo Airlines
01.2011 - 04.2012

Customer Service Executive

Intelenet BPO Services

Sales Executive

First Source BPO

Education

Bachelor's in commerce (B.com) -

Monad University

Higher Secondary Certificate - undefined

St. Andrews College

Senior Secondary Certificate - undefined

Apostolic Carmel High School

Diploma in Office Automation - Accounting Technology And Bookkeeping

St. Andrews Institute of Information Technology
Mumbai, India.
04.2001 -

Skills

Team Leadership: Ability to motivate, guide, and support a team of quality control professionals

Customer service sales - Skills

  • Empathetic, patient, attentive and the ability to gauge customers' reactions
  • Handling all customer requests to ensure overall customer satisfaction
  • Demonstrate an in-depth understanding of the company's products or services
  • Endeavor to achieve maximum sales profitability and growth by upselling products and reducing costs

Language communication proficiency

Proficient in English and Hindi with excellent written and verbal communication skills, alongside strong presentation and negotiation abilities.

Leadership Experience

My leadership approach is straightforward and exemplary. I aim to inspire my team by assigning tasks and empowering them to spearhead projects, which fosters their professional growth. Additionally, I prefer to engage with my team actively to maintain motivation.

Timeline

Engagement coordinator / Administrative assistant

EMAAR community management
08.2022 - 09.2023

Quality Control Agent

Emaar Properties
09.2020 - 08.2022

Cabin Crew

Air Arabia
05.2015 - 06.2020

Senior Cabin Crew

Go Airlines
06.2012 - 05.2015

Cabin Crew

Indigo Airlines
01.2011 - 04.2012

Diploma in Office Automation - Accounting Technology And Bookkeeping

St. Andrews Institute of Information Technology
04.2001 -

Quality Control Team leader

Emaar Properties
3 2024

Customer Service Executive

Intelenet BPO Services

Sales Executive

First Source BPO

Bachelor's in commerce (B.com) -

Monad University

Higher Secondary Certificate - undefined

St. Andrews College

Senior Secondary Certificate - undefined

Apostolic Carmel High School
Janice Jean UmrigarQuality Control Team Leader