Janice Jean Umrigar

A Quality Control Team Lead with extensive experience in strategic planning and systematic evaluation of product standards. A determined strategist recognized for consistent product quality and attention to detail. Implements enduring quality control measures, focusing on customer satisfaction and the long-term reputation of the brand.
An organized and committed Administrative Assistant with a solid history of delivering outstanding customer service in high-pressure situations. Possesses sharp attention to detail and robust decision-making abilities to handle several tasks simultaneously. Driven by a self-motivated work ethic to excel in both team-based and independent capacities.

• Empathetic, patient, attentive and the ability to gauge customers' reactions
• Handling all customer requests to ensure overall customer satisfaction
• Demonstrate an in-depth understanding of the company's products or services
• Endeavor to achieve maximum sales profitability and growth by upselling products and reducing costs

Proficient in English and Hindi with excellent written and verbal communication skills, alongside strong presentation and negotiation abilities.

My leadership approach is straightforward and exemplary. I aim to inspire my team by assigning tasks and empowering them to spearhead projects, which fosters their professional growth. Additionally, I prefer to engage with my team actively to maintain motivation.