JANINE ESCLETO
Abu Dhabi
Summary
Sales professional with proven track record in managing key accounts and driving business growth. Achievements include fostering long-term client relationships and executing successful sales strategies. Known for collaborative teamwork and adaptability to dynamic market conditions. Skilled in client relationship management and strategic planning. Managed top-tier client relationships and implemented strategic sales plans resulting in enhanced client satisfaction and retention. Demonstrated expertise in negotiation and account management. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Key Accounts Executive
Bidfood HORECA TRADE
Abu Dhabi, United Arab Emirates
08.2024 - Current
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Facilitated successful product launches by working closely with marketing, sales, and operations teams on behalf of key accounts.
- Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
- Monitored industry trends to maintain a competitive edge in the marketplace and provide valuable insights to customers.
- Achieved revenue targets consistently through effective negotiation and contract management with key clients.
- Secured new business opportunities by leveraging strong relationships within existing customer base and utilizing a consultative selling approach.
- Optimized sales performance by identifying opportunities within existing key accounts and upselling accordingly.
- Served as primary point of contact for all communications between key clients and the company, ensuring transparency throughout all stages of the relationship.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Conducted market research to stay informed about industry trends and competitor activities, adjusting strategies accordingly.
- Collaborated with cross-functional teams to ensure seamless execution of sales strategies and initiatives.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Created sales forecasts to target daily, monthly and yearly objectives.
Sales Executive (KEY ACCOUNT MANAGER)
Chef Middle East
Abu Dhabi, UAE
08.2018 - Current
- Executed proven strategies to hit sales quota and help company achieve goals
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory
- Built lasting relationships with clients through outstanding customer service interactions
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota
- Led sales region to increase sales and boost team morale
- Prepared sales presentations for clients showing success and credibility of products
- Introduced new products to meet customer demand and increase profits
- Formulated tactics and strategies to target new potential customers within prioritized markets
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Grew businesses by adopting market expansion strategy to serve different customer needs
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients
- Collaborated with clients and distributors to create and promote new products
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintains suggestion system by directing and controlling administrative technical aspects in accordance with management directives
- Provides information by answering questions and requests
- Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs
- Guides employee actions by researching, developing, writing, and updating administrative policies, procedures, methods, and guidelines; communicating developments to management
- Completes administrative projects by identifying and implementing new technology and resources; redesigning systems; recommending re-deployment of designated resources
- Accomplishes department and organization mission by completing related results as needed
- Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements
Sales Representative
SPARKS EVENTS
Abu Dhabi, UAE
02.2017 - 07.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Participated in trade shows and conferences to network and generate leads.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Identified and tapped into new markets, significantly expanding customer base.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Streamlined sales process, reducing time from lead to close.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Stayed up-to-date with industry trends to position company as market leader.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
Marketing Staff
Reed Exhibitions FZ LLC
Abu Dhabi, UAE
07.2016 - 12.2017
- Knowledge of principles and practices of basic office management
- Information gathering and information monitoring
- Attention to detail and accuracy, answer, screen and transfer inbound phone calls
- Receive and direct visitors and clients
- Resolve administrative problems and inquiries
- Maintained complete database of files, contacts, and project materials
- Responded to customer inquiries promptly and professionally to increase customer satisfaction
- Attended industry events and trade shows to promote brand and build relationships with potential customers
- Distributed advertising and marketing collateral to store locations
Secretary / Receptionist
Japan Philippines Nameplates Inc
Philippines
05.2015 - 03.2016
- Answered multi-line phone system and enthusiastically greeted callers
- Scheduled appointments and conducted follow-up calls to clients
- Maintained daily report documents, memos and invoices
- Maintained office supplies inventory by checking stock and ordering new supplies
- Provided clerical support to company employees by copying, faxing, and filing documents
- Entered data into system and updated customer contacts with information to keep records current
- Created and updated records and files to maintain document compliance
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Handled daily scheduling tasks and provided administrative support for entire department
- Maintained electronic filing systems and categorized documents
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Education
EVENT MANAGEMENT NCIII - Philippines TVET Qualification
HOUSEKEEPING NCII - Philippines TVET Qualification
BACHELOR GRADUATE BS - Hotel and Restaurant Management
COLLEGE OF THE IMMACULATE CONCEPTION
03-2015
Skills
- Communication and Engagement Techniques
- Consultative Selling Techniques
- Sales Quota Management
- Promotions and Marketing Strategies
- Market Research
- Lead Identification and Generation
- Team Recruiting and Onboarding
- Complex Negotiations
- Financial Records Analysis
- Business Analytics
- Sales Process
- Closing Techniques
- Profitability Assessments
- Reliable with patience and professionalism
- Building Morale
- Driving Revenue
- Suggestive Selling
- Business Development
- New Business Identification
- Customer Rapport
- Customer Service and Assistance
- Account Management
- Profitability Improvement
- Quote Activities
- Relationship management
- CRM proficiency
- Performance tracking
- Data-driven insights
- Sales lifecycle management
- Key account management
Timeline
Key Accounts Executive
Bidfood HORECA TRADE
08.2024 - Current
Sales Executive (KEY ACCOUNT MANAGER)
Chef Middle East
08.2018 - Current
Sales Representative
SPARKS EVENTS
02.2017 - 07.2018
Marketing Staff
Reed Exhibitions FZ LLC
07.2016 - 12.2017
Secretary / Receptionist
Japan Philippines Nameplates Inc
05.2015 - 03.2016
HOUSEKEEPING NCII - Philippines TVET Qualification
EVENT MANAGEMENT NCIII - Philippines TVET Qualification
BACHELOR GRADUATE BS - Hotel and Restaurant Management
COLLEGE OF THE IMMACULATE CONCEPTION