Summary
Overview
Work History
Education
Skills
Timeline
Generic
Janis Correia

Janis Correia

Operations Manager
Dubai

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Operations Manager

Harmony Ballet and Music Centre
09.2024 - Current
  • Delivered comprehensive administrative support to the CEO/MD, managing schedules and emergency contacts.
  • Tracked student attendance and absences, ensuring operational efficiency.
  • Responded to corporate emails while maintaining accurate records of client registrations.
  • Registered new clients, followed up on leads, and updated the client database for effective communication.
  • Coordinated trial lessons, followed up with clients, and reminded parents about payments.
  • Ensured child safety at reception by greeting clients and providing exceptional service.
  • Managed office supplies and accounting records using Zoho Books to prepare quarterly tax reports.
  • Handled escalations, resolved issues, and assisted the MD in sales projects and strategic initiatives.
  • Tracked part-time staff wages, ensuring accurate compensation, and regulatory compliance.
  • Assisted the MD in hiring, maintained the candidate database, and led a team of 15 employees during absences.
  • Resolved escalations and supported the MD in sales projects and strategic initiatives.
  • Provided timely monthly, quarterly, and yearly reports to the CEO on operations, finance, and HR.
  • Managed bill payments for office rentals and salaries, ensuring financial accuracy.
  • Oversaw KHDA license tracking and renewals to maintain compliance.
  • Managed Meta and social media accounts for effective lead generation and inquiry response.

Commercial Manager

Prima Ballet
02.2024 - 08.2024
  • Generated new business leads through CRM, calls, WhatsApp, and Instagram, converting prospects into clients.
  • Built and maintained relationships with existing clients to upsell and cross-sell products/services.
  • Conducted follow-up feedback calls to ensure client satisfaction and loyalty.
  • Prepared daily/monthly reports on targets and activities, providing insights for business growth.
  • Provided comprehensive sales reports, forecasts, and analysis to management, informing strategic decisions.
  • Managed a team of 8 teachers, maintaining rosters, schedules, and coordinating with finance for salary processing.
  • Conducted team trainings and activities to ensure team building and productivity.
  • Managed branch logistics, including admin and clerical duties.
  • Handled social media accounts, creating engaging content and collaborating with influencers for brand awareness.
  • Organized monthly, quarterly, and annual events for the organization, driving brand visibility and engagement.

Customer Service Representative

Allthingsbaby.com
03.2022 - 06.2023
  • Fostered strong, trusted relationships with customers through timely, accurate, and personalized communications.
  • Managed high-volume customer queries, ensuring excellent service and satisfaction.
  • Retained clients by providing in-depth product knowledge and benefits via email, phone, and CRM systems.
  • Investigated root causes of issues, provided status updates, and ensured that corrective actions were taken.
  • Identified new business opportunities through customer interactions.
  • Assisted the Social Media Marketing team in resolving queries, tracking algorithms, and developing sales initiatives.
  • Contributed to sales and marketing initiatives, meeting customer service team sales targets.
  • Processed orders accurately, ensuring seamless customer experiences.
  • Led events and exhibitions for clients at various venues across Mumbai, demonstrating organizational and logistical skills.

Audio/Video Events Representative

Chorus Call India Pvt. Ltd.
03.2016 - 02.2022
  • Spearheaded investor relations call for clients, ensuring seamless conference execution and high-quality experiences.
  • Conducted AGMs, EGMs, and analyst meetings on virtual platforms, leveraging technical expertise to deliver flawless events.
  • Ensured clients received requested products and services within defined SLAs, meeting expectations and driving satisfaction.
  • Coordinated with cross-functional teams daily to meet business requirements and resolve issues.
  • Conducted presentations and demos for new and existing clients, showcasing services and driving revenue growth.
  • Supervised the Transcription Department, ensuring high-quality outputs and efficient workflows.
  • Resolved client escalations promptly via phone and email, demonstrating exceptional customer service skills.
  • Mentored new hires, providing on-the-job training and support.
  • Worked closely with the Billing department to ensure first-level verification was completed accurately and efficiently.
  • Improved customer engagement by offering timely solutions and service feedback, driving loyalty and retention.

Admin Executive (Operations/Finance)

British Council
09.2014 - 02.2016
  • Managed clerical duties, including filing and maintaining inventory of candidate application forms for university and professional exams.
  • Maintained accurate logs of payment receipts and other documents.
  • Coordinated examination material dispatch to venues across India.
  • Communicated with invigilators and examiners to ensure availability and accurate calendar management.
  • Confirmed examination venue availability with venue staff.
  • Prepared claim sheets and performed data entry for freelance staff payroll.
  • Verified payment details and prepared invoice front coversheets.
  • Coordinated with vendors to obtain required documents and input data into vendor creation forms.
  • Freelance Invigilator for IELTS and non-IELTS exams.

Education

IATA -

RTWA
Mumbai, India
06-2013

Bachelor of Arts - Arts

St. Andrews College
Mumbai, India
06-2012

Skills

  • Operational efficiency management
  • Team leadership
  • Client relationship management
  • Cross-functional collaboration
  • Conflict resolution management
  • Effective time management
  • Adaptable to new challenges

Timeline

Operations Manager

Harmony Ballet and Music Centre
09.2024 - Current

Commercial Manager

Prima Ballet
02.2024 - 08.2024

Customer Service Representative

Allthingsbaby.com
03.2022 - 06.2023

Audio/Video Events Representative

Chorus Call India Pvt. Ltd.
03.2016 - 02.2022

Admin Executive (Operations/Finance)

British Council
09.2014 - 02.2016

IATA -

RTWA

Bachelor of Arts - Arts

St. Andrews College

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Janis CorreiaOperations Manager