Janna Rose Dimzon Sumaylo
Customer Service
Dubai,Deira
Summary
Customer focused professional with experience as a Customer Service Representative and Ground Stewardess at Philippine Airlines, ensuring passenger satisfaction and safety. Proven track record as a Cashier/Customer Sales Assistant, exceeding sales targets at Zara Philippines, skilled in product knowledge and creating a positive shopping experience. Diverse skill set in customer service, sales, and operational efficiency.
Overview
8
8
years of professional experience
Work History
Cashier/Customer Sales Assistant
Zara
04.2021 - 05.2023
- Provided excellent customer service by assisting customers with product selection, inquiries, and purchases.
- Maintained a strong knowledge of Zara's product lines, promotions, and company policies.
- Assisted in visual merchandising, ensuring that displays were attractive and products were well stocked.
- Operated point of sale (POS) systems, processed transactions, and handled cash transactions accurately.
- Collaborated with team members to achieve and exceed sales targets.
- Participated in inventory management activities, including restocking shelves and conducting regular stock checks.
- Contributed to a positive and collaborative work environment.
Ground Stewardess
Philippine Airlines
07.2016 - 02.2018
- Ensured smooth and efficient ground operations for departing and arriving flights.
- Coordinated with flight crews, ground personnel, and airport authorities to facilitate on time departures and arrivals.
- Assisted passengers during boarding and disembarkation, providing necessary information and ensuring a positive customer experience.
- Conducted pre flight briefings and safety checks to ensure compliance with airline regulations.
- Collaborated with various airport services to manage the boarding process, baggage handling, and aircraft turnaround times.
- Responded promptly to passenger inquiries, concerns, and requests at the airport.
- Implemented and maintained safety and security protocols in accordance with aviation standards.
Customer Service Representative
Cebu Pacific Air
05.2015 - 04.2016
- Provided exceptional customer service to passengers, addressing inquiries, resolving issues, and ensuring a positive travel experience.
- Handled a high volume of customer interactions via phone, email, and in-person, maintaining professionalism and efficiency.
- Assisted passengers with booking, reservations, and changes to their travel plans, ensuring accuracy and compliance with airline policies.
- Resolved customer complaints and concerns, demonstrating strong problem-solving skills and a customer-centric approach.
- Collaborated with cross-functional teams to address complex customer issues and improve overall service quality.
- Participated in training programs to stay updated on airline policies, procedures, and industry regulations.
- Achieved 100% customer satisfaction ratings.
Education
Bachelor of Science - Tourism Management
Golden State College
General Santos City, Philippines04.2017
Skills
- Product Recommendations
- Drawer Balancing
- POS Systems
- Payment Processing
- Product Restocking
- Returns Processing
- ID Verification
- Payment Collection
- Customer Service
- Cash Register Operation
- Customer Assistance
- Cash Handling
- Time Management Skills
- Reports and Documents
- Money Handling
Languages
English
Advanced (C1)
Timeline
Cashier/Customer Sales Assistant
Zara
04.2021 - 05.2023
Ground Stewardess
Philippine Airlines
07.2016 - 02.2018
Customer Service Representative
Cebu Pacific Air
05.2015 - 04.2016
Bachelor of Science - Tourism Management
Golden State College
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