JANNATUL FERDAUS
BRAC BANK
Dhaka,Bangladesh
4
Languages
1
Certification
4
years of professional experience
Engaging communicator with expertise in customer engagement and persuasive dialogue. Skilled in negotiation, conflict resolution, and problem-solving, effectively building rapport with diverse audiences. Committed to delivering high-quality writing and fostering positive interactions to enhance organisational goals.
Work history
Agent Field Officer
3 Years 9 Months- Assist customers with account opening, deposits, withdrawals, and other banking services.
- Promote banking products and services to potential customers.
- Support daily agent banking operations and ensure smooth customer transactions.
- Verify customer information and documents according to KYC (Know Your Customer) guidelines.
- Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
- Conduct field visits to attract new customers and expand banking services.
- Assist customers with fund transfers, bill payments, and other financial transactions.
- Maintain accurate customer records, transaction reports, and daily activity reports.
- Handle customer inquiries and complaints professionally and efficiently.
- Ensure compliance with bank policies, security procedures, and regulatory requirements.
- Achieve assigned business targets through customer acquisition and service promotion.
- Coordinate with branch officials and banking agents to support daily operations.
- Duration : Present (since 2023)
- Department: Agent Banking Branch, Chandpur Region.
Education
Masters - Business Administration
Skills
Results-driven approach
Professionalism
Interpersonal relations
Public speaking
Customer engagement
Professional writing
Tone adaptation
Rapport building
Empathetic conversation
Persuasive communication
Negotiation skills
Conflict resolution
Problem-solving mindset
Certification
- Prevention of Money Laundering & Combating Financing of Terrorism
- Basic Course on Credit Management
- Basic of Banking
- Induction Program
- Computer Office Application
Languages Known
English
C1
Advanced
Korean
C1
Advanced
Bangla
C2
Master or proficient
Hindi
B2
Upper intermediate
DECLARATION
I hereby certify that the above information are true and correct according to the best of my knowledge & my Experience. JANNATUL FERDAUS
Affiliations
- Travelling
- Reading Books
Timeline
Agent Field Officer
BRAC BANK
2023.01 - 2026.10Read More
Atish Dipponkor Science & Technology
Masters from Business Administration
Read More