JANNELYN BRAVO FLORES
ADMINISTRATIVE ASSISTANT
Dubai,
Summary
A person with motivation, a good listener and goal-oriented; is willing to develop and grow both personally and professionally; is willing to train and develop further capabilities in all aspects such as knowledge and skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Admin/Office Assistant
PERFECT VISION, LLC
08.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Checking emails everyday
Receptionist/ Telephone Operator
CAPITOL HOTEL
07.2022 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Knowledge in OPERA
- Cashering
Hospital Receptionist and HMO Officer
Specialist Group Hospital & Trauma
04.2017 - 04.2019
- Greet Patients in a good manner
- HIM's Encoding
- Insurances for approvals
- Answering and Transferring calls to designated person or department as required
- Receiving letters, packages and dispatch
- Played an integral role in hospital-wide events or initiatives, showcasing commitment to both personal and organizational success.
- Schedule patients and doctors’ appointments
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Maintained orderliness at the reception area by performing regular cleaning and organizing tasks, providing a clean and comfortable environment for patients.
Cashier
Walmart
04.2016 - 07.2016
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Hospitality Management
UNIVERSITY OF PANGASINAN
Philippines 06.2012 - 01.2017
Skills
Office administration
Data entry
Customer service
Administrative support
File maintenance
Positive attitude
Mail handling
Knowledge of Microsoft Office & Excel
Timeline
Admin/Office Assistant
PERFECT VISION, LLC
08.2024 - Current
Receptionist/ Telephone Operator
CAPITOL HOTEL
07.2022 - 07.2024
Hospital Receptionist and HMO Officer
Specialist Group Hospital & Trauma
04.2017 - 04.2019
Cashier
Walmart
04.2016 - 07.2016
Bachelor of Science - Hospitality Management
UNIVERSITY OF PANGASINAN
06.2012 - 01.2017
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