JANE NJERI WAMBUI
Hospitality Management
Dubai
Summary
Professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.
Overview
5
5
years of professional experience
Work History
Senior Waitress
Nola Eatery & Social House
03.2024 - Current
- Maintained clean and welcoming dining environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with during busy shifts.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Chicken Barristo Hotel
06.2022 - 01.2024
- Company Overview: (Nakuru, Kenya)
- Checking with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Informing customers of daily specials.
- Removing dishes and glasses from tables or counters, and taking them to the kitchen for cleaning.
- Stocking service areas with supplies such as coffee, food, tableware, and linens.
Hostess
Menengai Kilimanjaro Restaurant
01.2021 - 01.2022
- Company Overview: (Naivasha, Kenya)
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Certificate of hospitality management -
KENYA ISTITUTE OF PROFFESIONAL STUDIES
Kenya Certificate of Secondary Education - undefined
BOENIX HIGH SCHOOL
04.2020
Kenya Certificate of Primary Education -
ST LWANGA PRIMARY SCHOOL
04.2016
Skills
- Organizational time strategies
- Strategic leadership
Accomplishments
- Customer Service Excellence
- Revenue growth
- Leadership impact
- Cross-functional collaborations
- Conflict resolution
Timeline
Senior Waitress
Nola Eatery & Social House
03.2024 - Current
Waitress
Chicken Barristo Hotel
06.2022 - 01.2024
Hostess
Menengai Kilimanjaro Restaurant
01.2021 - 01.2022
Kenya Certificate of Secondary Education - undefined
BOENIX HIGH SCHOOL
Certificate of hospitality management -
KENYA ISTITUTE OF PROFFESIONAL STUDIES
Kenya Certificate of Primary Education -
ST LWANGA PRIMARY SCHOOL
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