Januka Khadka
Dubai,United Arab Emirates
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Store Shift Incharge
Viva Supermarket LLC
Business Bay, United Arab Emirates
02.2023 - 07.2025
- Assisted in pricing merchandise accurately to prevent discrepancies at checkout.
- Responded promptly to customer enquiries, fostering positive relationships.
- Assisted customers to find products leading to higher satisfaction rates.
- Handled delivery of goods, ensuring timely stocking of shelves.
- Managed store inventory for easy accessibility and restocking.
- Monitored expiry dates on perishable items to maintain product quality.
- Maintained orderliness in the stockroom for easier navigation and retrieval.
- Utilised till efficiently, resulting in shorter queues and quicker checkouts.
- Updated product labelling and pricing to reflect discounts and offers.
Customer Service
Bhatbhateni Supermarket
Itahari, Nepal
05.2022 - 01.2023
- Commended for exceptional customer service, promoting company reputation.
- Handled incoming calls professionally, improving customer service experience.
- Boosted store reputation with excellent customer service skills.
- Streamlined ticketing process to improve customer service experience.
Education
Diploma of Education - Hotel Management
NIDHI COLLAGE AND INDRENI CAMPUS
01.2020 - 01.2022
Foundation degree - Commerce
NIDHI COLLAGE AND INDRANI CAMPUS
01.2018 - 01.2020
High School Diploma - Schooling
BENUBAJA ENGLISH SECONDARY SCHOOL
Skills
- Point of sale operations
- Punctuality and reliability
- Visual merchandising
- Merchandise replenishment
- Customer Service
- Attention to Detail
- Superb time management
- Excellent communication skills
Certification
- Basic Food and Hygiene Certification, Dubai Municipality
- Person In Charge L2 Certification, Dubai Municipality
Languages
English
Intermediate
Nepali
Native
Hindi
Intermediate
Declaration
I hereby declare that the information provided in this CV is true and accurate to the best of my knowledge.
Timeline
Store Shift Incharge
Viva Supermarket LLC
02.2023 - 07.2025
Customer Service
Bhatbhateni Supermarket
05.2022 - 01.2023
Diploma of Education - Hotel Management
NIDHI COLLAGE AND INDRENI CAMPUS
01.2020 - 01.2022
Foundation degree - Commerce
NIDHI COLLAGE AND INDRANI CAMPUS
01.2018 - 01.2020
High School Diploma - Schooling
BENUBAJA ENGLISH SECONDARY SCHOOL
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