JANZEN REPIZO GORDILLO
BLOCK 108 LOT. 2 DECA HOMES BACOLOD CITY, NEGROS ISLAND REGION,PHILIPPINES
Summary
Dedicated professional with a strong focus on leadership and team motivation, committed to excellence in all endeavors. Demonstrates exceptional communication skills and active listening, ensuring a customer-focused approach. Proficient in project planning and coordination, with a keen awareness of health and safety standards. Eager to leverage skills in a dynamic environment while continuously seeking opportunities for growth and learning.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Coffee Master
Starbucks Coffee / Al Shaya International
Dubai, United Arab Emirates
2023.04 - 2025.04
- Led team meetings, ensured clear communication amongst all members.
- Supervised activities of workers and enforced safety regulations.
- Managed daily operations to increase productivity.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Implemented company policies effectively, maintained high standards of service delivery.
- Ensured smooth operations with regular maintenance checks.
- Improved team efficiency by implementing new scheduling practices.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Welcomed guests with friendly conversation and fun atmosphere.
Coffee Captain
Tim Hortons
Dubai, United Arab Emirates
2019.03 - 2023.03
- Trained new staff for enhanced productivity.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Coordinated duties among barista team members during peak periods, ensuring smooth operations.
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
- Coordinated daily replenishment and stock resets to maintain organized, tidy bar space.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Junior barista
C's Cafe by L' Fisher
Bacolod City, Philippines
2013.10 - 2018.10
- Maintained cleanliness in work area, ensuring a welcoming environment.
- Followed food safety and hygiene requirements to protect guests.
- Kept bar service areas stocked with tea, coffee and espresso.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Welcomed guests with friendly conversation and fun atmosphere.
- Operated espresso machine, delivering perfectly brewed coffee every time.
Bar steward
Sugarland Hotel
Bacolod City, Philippines
2011.06 - 2013.06
- Ensured customer satisfaction by providing excellent service.
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
- Kept tables clear of used crockery, glassware and cutlery.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared tables for guests and reset tables between customers.
Education
Associate's degree - Computer Servicing
Capitol Institute -Bacolod City
Philippines 2009.05 - 2011.05
Diploma - Commercial Cooking NCII
VMA Global College
Philippines 2013.02 - 2013.04
Skills
- Leadership
- Active listening
- Team leadership and motivation
- Willingness to learn
- Customer focused
- Health and safety awareness
- Commitment to excellence
- Project planning and coordination
- Communication skills
Languages
English
Advanced
Tagalog
Advanced
Hiligaynon
Native
Timeline
Coffee Master
Starbucks Coffee / Al Shaya International
2023.04 - 2025.04
Coffee Captain
Tim Hortons
2019.03 - 2023.03
Junior barista
C's Cafe by L' Fisher
2013.10 - 2018.10
Diploma - Commercial Cooking NCII
VMA Global College
2013.02 - 2013.04
Bar steward
Sugarland Hotel
2011.06 - 2013.06
Associate's degree - Computer Servicing
Capitol Institute -Bacolod City
2009.05 - 2011.05