JANZEN REPIZO GORDILLO
BLOCK 108 LOT. 2 DECA HOMES BACOLOD CITY, NEGROS ISLAND REGION,PHILIPPINES
Summary
Dedicated professional with a strong focus on leadership and team motivation, committed to excellence in all endeavors. Demonstrates exceptional communication skills and active listening, ensuring a customer-focused approach. Proficient in project planning and coordination, with a keen awareness of health and safety standards. Eager to leverage skills in a dynamic environment while continuously seeking opportunities for growth and learning.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Coffee Master
Starbucks Coffee / Al Shaya International
Dubai, United Arab Emirates
04.2023 - 04.2025
- Led team meetings, ensured clear communication amongst all members.
- Supervised activities of workers and enforced safety regulations.
- Managed daily operations to increase productivity.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Implemented company policies effectively, maintained high standards of service delivery.
- Ensured smooth operations with regular maintenance checks.
- Improved team efficiency by implementing new scheduling practices.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Welcomed guests with friendly conversation and fun atmosphere.
Coffee Captain
Tim Hortons
Dubai, United Arab Emirates
03.2019 - 03.2023
- Trained new staff for enhanced productivity.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Coordinated duties among barista team members during peak periods, ensuring smooth operations.
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
- Coordinated daily replenishment and stock resets to maintain organized, tidy bar space.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Junior barista
C's Cafe by L' Fisher
Bacolod City, Philippines
10.2013 - 10.2018
- Maintained cleanliness in work area, ensuring a welcoming environment.
- Followed food safety and hygiene requirements to protect guests.
- Kept bar service areas stocked with tea, coffee and espresso.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Welcomed guests with friendly conversation and fun atmosphere.
- Operated espresso machine, delivering perfectly brewed coffee every time.
Bar steward
Sugarland Hotel
Bacolod City, Philippines
06.2011 - 06.2013
- Ensured customer satisfaction by providing excellent service.
- Warmly greeted and served customers, promptly processing payments to minimize wait times.
- Kept tables clear of used crockery, glassware and cutlery.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared tables for guests and reset tables between customers.
Education
Associate's degree - Computer Servicing
Capitol Institute -Bacolod City
Philippines 05.2009 - 05.2011
Diploma - Commercial Cooking NCII
VMA Global College
Philippines 02.2013 - 04.2013
Skills
- Leadership
- Active listening
- Team leadership and motivation
- Willingness to learn
- Customer focused
- Health and safety awareness
- Commitment to excellence
- Project planning and coordination
- Communication skills
Languages
English
Advanced
Tagalog
Advanced
Hiligaynon
Native
Timeline
Coffee Master
Starbucks Coffee / Al Shaya International
04.2023 - 04.2025
Coffee Captain
Tim Hortons
03.2019 - 03.2023
Junior barista
C's Cafe by L' Fisher
10.2013 - 10.2018
Diploma - Commercial Cooking NCII
VMA Global College
02.2013 - 04.2013
Bar steward
Sugarland Hotel
06.2011 - 06.2013
Associate's degree - Computer Servicing
Capitol Institute -Bacolod City
05.2009 - 05.2011
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