Jared Purugganan
Al Ain, Abu Dhabi
Summary
As a banking specialist and customer associate, I bring a robust foundation in financial operations, underscored by a commitment to superior customer service, administrative proficiency, and analytical acumen. My career has seen me adeptly transition between diverse roles, from providing administrative support to executing technical tasks and in-depth analysis. I am a well-rounded, goal-oriented professional, unwavering in my dedication to ensuring customer satisfaction and delivering exemplary service. I am in pursuit of a role that not only demands the highest level of integrity but also supports a harmonious work-life balance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RELATIONSHIP OFFICER
Deem Finance LLC
01.2025 - Current
- Demonstrated product expertise across a range of financial offerings, including personal loans, credit cards, business loans, and auto loans, ensuring comprehensive client advisement.
- Maintained up-to-date knowledge of company policies and Central Bank regulations to ensure compliance and informed customer service.
- Mastered the company's sales processes and procedures to effectively market and sell banking products and services.
- Employed a variety of sales channels, including cold calling, telemarketing, social media outreach, and leveraging referrals to expand client base.
- Engaged with customers through multiple platforms such as phone, in-person meetings, email, and calls, managing tasks including KYC, complaint resolution, inquiries, and follow-ups.
- Crafted professional emails for both internal and external communication, ensuring clarity and effectiveness in correspondence.
- Applied a solid understanding of basic and technical financial procedures in daily operations to support and educate clients.
BANK TELLER
Land Bank of the Philippines
San Fernando City, La Union
11.2022 - 09.2024
- Conducted over-the-counter banking transactions, including cash and check deposits, ensuring accurate financial exchanges for clients.
- Managed ATM operations and passbook updates, providing reliable access to banking services for customers.
- Processed cash card withdrawals and check encashments, maintaining high levels of customer satisfaction through efficient service delivery.
- Collected payments for various taxes, demonstrating strong attention to detail and adherence to financial regulations.
- Prepared and submitted accurate daily remittance reports for government agencies to the Bureau of Treasury, showcasing strong organizational skills.
- Handled receipt generation and payroll register preparation for government agency payrolls, ensuring confidentiality and precision in financial record-keeping.
LOAN/CREDIT SPECIALIST
Land Bank of the Philippines
San Fernando City, La Union
05.2018 - 04.2022
- Marketed loan products, credit cards, treasury services, stocks, and deposit accounts, effectively cross-selling to enhance customer engagement and meet branch objectives.
- Collaborated with various agencies to secure lists for potential loan candidates, ensuring a targeted and efficient approach to client acquisition.
- Conducted thorough eligibility assessments for loan applicants by analyzing their banking information and account history to maintain high-quality credit issuance.
- Facilitated the release of salary loans to eligible individuals, contributing to their financial well-being and the bank's loan portfolio growth.
- Implemented collection strategies for client arrears and amortizations by coordinating with payroll departments, optimizing recovery rates and minimizing defaults.
- Prepared and presented accurate daily, monthly, quarterly, and year-end financial reports on loan disbursements, collections, and outstanding balances, supporting strategic decision-making.
- Contributed to the branch's achievement of Key Result Areas (KRAs) by actively pursuing loan quota targets and driving overall financial performance.
EXECUTIVE ASSISTANT / SECRETARY
Land Bank of the Philippines
12.2017 - 05.2018
- Managed email and phone communications, ensuring effective and professional interaction with external and internal stakeholders.
- Provided administrative support to senior management, enhancing executive efficiency and organizational operations.
- Drafted and distributed memos to communicate critical information to both external and internal parties.
- Coordinated the preparation of the Notice of Cash Allocation schedule, contributing to the branch's budgetary planning and financial management.
- Acted as the branch's timekeeper, meticulously maintaining leave schedules and daily time attendance records to support accurate payroll processing and leave credit administration.
- Responded to a high volume of inquiries from external and internal stakeholders, demonstrating strong problem-solving skills and attention to detail.
- Prepared various monthly reports for the branch, showcasing an ability to synthesize data and present information clearly and concisely.
ACCOUNT OPENING SPECIALIST
Land Bank of the Philippines
07.2016 - 05.2017
- Conducted thorough KYC procedures to ensure client compliance with regulatory standards.
- Facilitated the account opening process for a diverse range of clients, ensuring accuracy and efficiency.
- Managed the enrollment of clients in online banking products, enhancing their banking experience.
- Monitored accounts for special instructions, identifying high-risk customers, PEPs, and those associated with OFAC and AMLA.
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - FINANCIAL MANAGEMENT
Saint Louis College
San Fenando City, La Union12.2015
BACHELOR OF SCIENCE - ACCOUNTANCY
Saint Louis College
San Fenando City, La Union12.2012
Skills
- Banking operations (Banking products and services)
- Cash handling and management
- Financial reporting, analysis and management
- MS Office (MS Word, MS Excel, MS PowerPoint)
- Email management and phone management
- Secretarial work and Aladmin work
- Stock trading, treasury products, loan products
- Good team player
- Effective communication (both oral and written)
- Self-motivated and initiative
- Multi tasking and attention to detail
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Certification
Civil Service Professional Eligiblity
Timeline
RELATIONSHIP OFFICER
Deem Finance LLC
01.2025 - Current
BANK TELLER
Land Bank of the Philippines
11.2022 - 09.2024
LOAN/CREDIT SPECIALIST
Land Bank of the Philippines
05.2018 - 04.2022
EXECUTIVE ASSISTANT / SECRETARY
Land Bank of the Philippines
12.2017 - 05.2018
ACCOUNT OPENING SPECIALIST
Land Bank of the Philippines
07.2016 - 05.2017
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - FINANCIAL MANAGEMENT
Saint Louis College
BACHELOR OF SCIENCE - ACCOUNTANCY
Saint Louis College
Similar Profiles
Srikanth Rao ChandaSrikanth Rao Chanda
Information Security Manager at Deem Finance LLCInformation Security Manager at Deem Finance LLC
Ayman MushtaqAyman Mushtaq
Customer Verification Officer at Deem Finance LLCCustomer Verification Officer at Deem Finance LLC
Jijith RajanJijith Rajan
Sales Executive at Legacy smart employment service ( Deem Finance LLC )Sales Executive at Legacy smart employment service ( Deem Finance LLC )
Mohamed Ismail MamdiMohamed Ismail Mamdi
Fraud Analyst at Al Maryah Community BankFraud Analyst at Al Maryah Community Bank
MARIE GRACE SANTIAGOMARIE GRACE SANTIAGO
Administrative Coordinator at Beacon Red Investment - Sole Proprietorship LLCAdministrative Coordinator at Beacon Red Investment - Sole Proprietorship LLC