Jared Purugganan
Al Ain, Abu Dhabi
Summary
As a banking specialist and customer associate, I bring a robust foundation in financial operations, underscored by a commitment to superior customer service, administrative proficiency, and analytical acumen. My career has seen me adeptly transition between diverse roles, from providing administrative support to executing technical tasks and in-depth analysis. I am a well-rounded, goal-oriented professional, unwavering in my dedication to ensuring customer satisfaction and delivering exemplary service. I am in pursuit of a role that not only demands the highest level of integrity but also supports a harmonious work-life balance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RELATIONSHIP OFFICER
Deem Finance LLC
01.2025 - Current
- Demonstrated product expertise across a range of financial offerings, including personal loans, credit cards, business loans, and auto loans, ensuring comprehensive client advisement.
- Maintained up-to-date knowledge of company policies and Central Bank regulations to ensure compliance and informed customer service.
- Mastered the company's sales processes and procedures to effectively market and sell banking products and services.
- Employed a variety of sales channels, including cold calling, telemarketing, social media outreach, and leveraging referrals to expand client base.
- Engaged with customers through multiple platforms such as phone, in-person meetings, email, and calls, managing tasks including KYC, complaint resolution, inquiries, and follow-ups.
- Crafted professional emails for both internal and external communication, ensuring clarity and effectiveness in correspondence.
- Applied a solid understanding of basic and technical financial procedures in daily operations to support and educate clients.
BANK TELLER
Land Bank of the Philippines
San Fernando City, La Union
11.2022 - 09.2024
- Conducted over-the-counter banking transactions, including cash and check deposits, ensuring accurate financial exchanges for clients.
- Managed ATM operations and passbook updates, providing reliable access to banking services for customers.
- Processed cash card withdrawals and check encashments, maintaining high levels of customer satisfaction through efficient service delivery.
- Collected payments for various taxes, demonstrating strong attention to detail and adherence to financial regulations.
- Prepared and submitted accurate daily remittance reports for government agencies to the Bureau of Treasury, showcasing strong organizational skills.
- Handled receipt generation and payroll register preparation for government agency payrolls, ensuring confidentiality and precision in financial record-keeping.
LOAN/CREDIT SPECIALIST
Land Bank of the Philippines
San Fernando City, La Union
05.2018 - 04.2022
- Marketed loan products, credit cards, treasury services, stocks, and deposit accounts, effectively cross-selling to enhance customer engagement and meet branch objectives.
- Collaborated with various agencies to secure lists for potential loan candidates, ensuring a targeted and efficient approach to client acquisition.
- Conducted thorough eligibility assessments for loan applicants by analyzing their banking information and account history to maintain high-quality credit issuance.
- Facilitated the release of salary loans to eligible individuals, contributing to their financial well-being and the bank's loan portfolio growth.
- Implemented collection strategies for client arrears and amortizations by coordinating with payroll departments, optimizing recovery rates and minimizing defaults.
- Prepared and presented accurate daily, monthly, quarterly, and year-end financial reports on loan disbursements, collections, and outstanding balances, supporting strategic decision-making.
- Contributed to the branch's achievement of Key Result Areas (KRAs) by actively pursuing loan quota targets and driving overall financial performance.
EXECUTIVE ASSISTANT / SECRETARY
Land Bank of the Philippines
12.2017 - 05.2018
- Managed email and phone communications, ensuring effective and professional interaction with external and internal stakeholders.
- Provided administrative support to senior management, enhancing executive efficiency and organizational operations.
- Drafted and distributed memos to communicate critical information to both external and internal parties.
- Coordinated the preparation of the Notice of Cash Allocation schedule, contributing to the branch's budgetary planning and financial management.
- Acted as the branch's timekeeper, meticulously maintaining leave schedules and daily time attendance records to support accurate payroll processing and leave credit administration.
- Responded to a high volume of inquiries from external and internal stakeholders, demonstrating strong problem-solving skills and attention to detail.
- Prepared various monthly reports for the branch, showcasing an ability to synthesize data and present information clearly and concisely.
ACCOUNT OPENING SPECIALIST
Land Bank of the Philippines
07.2016 - 05.2017
- Conducted thorough KYC procedures to ensure client compliance with regulatory standards.
- Facilitated the account opening process for a diverse range of clients, ensuring accuracy and efficiency.
- Managed the enrollment of clients in online banking products, enhancing their banking experience.
- Monitored accounts for special instructions, identifying high-risk customers, PEPs, and those associated with OFAC and AMLA.
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - FINANCIAL MANAGEMENT
Saint Louis College
San Fenando City, La Union12.2015
BACHELOR OF SCIENCE - ACCOUNTANCY
Saint Louis College
San Fenando City, La Union12.2012
Skills
- Banking operations (Banking products and services)
- Cash handling and management
- Financial reporting, analysis and management
- MS Office (MS Word, MS Excel, MS PowerPoint)
- Email management and phone management
- Secretarial work and Aladmin work
- Stock trading, treasury products, loan products
- Good team player
- Effective communication (both oral and written)
- Self-motivated and initiative
- Multi tasking and attention to detail
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Certification
Civil Service Professional Eligiblity
Timeline
RELATIONSHIP OFFICER
Deem Finance LLC
01.2025 - Current
BANK TELLER
Land Bank of the Philippines
11.2022 - 09.2024
LOAN/CREDIT SPECIALIST
Land Bank of the Philippines
05.2018 - 04.2022
EXECUTIVE ASSISTANT / SECRETARY
Land Bank of the Philippines
12.2017 - 05.2018
ACCOUNT OPENING SPECIALIST
Land Bank of the Philippines
07.2016 - 05.2017
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - FINANCIAL MANAGEMENT
Saint Louis College
BACHELOR OF SCIENCE - ACCOUNTANCY
Saint Louis College
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