JASEELMON ANJARAPPAD
Dubai,United Arab Emirates
Summary
An established senior level F&B Operator with a vast range of experience and knowledge in all aspects of restaurant, bar & hospitality operations, including event management and marketing communications.
With a proven track record of successfully managing, developing, and progressing high-end venues to their full potential. Detail-orientated with exceptional follow-through and the ability to identify and improve issues or vulnerabilities to operational systems and business strategies
Overview
18
18
years of professional experience
Work history
Outlet In charge
Grand Hyatt Dubai
01.2020 - Current
- Singaporean seafood Restaurant Sushi bar” Food and Beverage, Outlet in-charge, responsible for running the operation with a team of 18 staff members
- (Pepper crab 142 and Sushi 32 seating capacities)
- Training and coaching for all the staff members on a daily basis
- Monthly Profit & Loss Account analysis
- Checking the sufficiency of operating equipment and supplies for service and bar
- Selection of beverage
- Staff member's attendance check and payroll tasks
- Outlet's Front of House and Back of House appearance
- Special projects (Activities and Promotions) in charge
Room Dining Supervisor
Grand Hyatt Dubai
09.2017 - 12.2019
- In-charge of the overall operations of In Room Dining and Minibar (682 hotel room minibars)
- Attend to & handle guest complaints, managing service recoveries when inconsistencies occur
- Perform monthly inventories of supplies and equipment, including glassware and wine
- Updating the Productivity report
- Utilize the Micros system for bill processing and daily reports using Opera
- Ensure consistent luxury service
- Operations if required
- Responsible for the P&L of the allocated Department
- Accountable for the departmental expenses
- Directly involved in Recruitment and Training
Transportation Team Leader
Hyatt Hotels Dubai, Centralized Transport, Grand Hyatt Dubai
05.2010 - 08.2017
- To maximize revenue in Transportation department at all time
- Ensure the costs control with focus on maintenance costs
- Controlling usage of third party transportation
- Preparing all invoices and to check the same and processed timely
- To up sell the hotel facilities and transportation
- To make sure of the performance of all drivers and to ensure safety and guest satisfaction
- Monitor performance of car washers to maintain cleanliness of all vehicles
- Plan and conduct relevant trainings for the department
- Assist Transportation Manager with overall management of department
- Updating and inputting all transport request in the system
- Overseeing the drivers work and their execution of their scheduled tasks
- Preparing daily limo charges daily movement sheet for the three hotels
- Preparing on a daily basis airport pick up sheet
- Reporting to the transport manager
- Responsible for the overall operation of the Airport meet and greet service
- Preparing the payroll and vacation plan for the department.
Bell Attendant
the Concierge, Hyatt Regency Dubai
10.2005 - 05.2010
- Ensured proper control and administration of the Bell Desk
- Oversaw luggage service to ensure quick, efficient and personalized service
- Supervised the computer terminal function at the Bell desk
- Ensured proper manning of the Front entrance and Bell Desk at all times
- Briefed the team of daily activities and happenings in the hotel and in Dubai
- Compiled the duty roster for the department, including overtime and vacations
- Supervised the delivery of messages, faxes and parcels, ensuring minimum delay
- Met all arriving guests, ensuring that their needs are courteously attended to and that their luggage is swiftly sent to their rooms
- Ensured efficient and quick limousine service for guests
- Was aware of daily crew and group movements
- Maintained an accurate control and record of all luggage left in my charge, and that all the relevant information is entered in the log book
- Ensured that all Lobby postings were up to date
- Ensured that the hotel's driveway and main entrance was always clean and free of traffic at all times
- Ensured that the hotel flags were raised and lowered as required and were kept clean and in good condition
- Assisted in building of an efficient team of employees by taking an active interest in their welfare, safety and development.
Education
Bachelor of Business Administration - Jaipur National University
Jaipur National University
IndiaPre Degree - Commerce
Calicut University
KeralaDiploma - Computer Application
Institute of Computer Science CASCollege
Basic Food Hygiene Training -
John Diversy
DubaiTelephone Skill Training Arabic Spoken Class - undefined
Skills
- Financial forecasting
- Performance strategy
- Staffing logistics
Languages
English
Fluent
Timeline
Outlet In charge
Grand Hyatt Dubai
01.2020 - Current
Room Dining Supervisor
Grand Hyatt Dubai
09.2017 - 12.2019
Transportation Team Leader
Hyatt Hotels Dubai, Centralized Transport, Grand Hyatt Dubai
05.2010 - 08.2017
Bell Attendant
the Concierge, Hyatt Regency Dubai
10.2005 - 05.2010
Bachelor of Business Administration - Jaipur National University
Jaipur National University
Pre Degree - Commerce
Calicut University
Diploma - Computer Application
Institute of Computer Science CASCollege
Basic Food Hygiene Training -
John Diversy
Telephone Skill Training Arabic Spoken Class - undefined
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