Summary
Overview
Work history
Education
Skills
LANGUAGES
HOBBIES
Timeline
Jaskeerat Kaur Sekhon

Jaskeerat Kaur Sekhon

Dubai,United Arab Emirates

Summary

An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which

inspire confidence and loyalty

Overview

13
13
years of professional experience
2012
2012
years of post-secondary education

Work history

Passenger Experience Officer - In-Flight Attendant

Fly Dubai
Dubai, United Arab Emirates
10.2024 - Current
  • Delivered top-notch service to visitors, enhancing their experience at the venue.
  • Provided customer service to improve overall visitor experience.
  • Responded promptly and effectively to emergencies using established protocols.
  • Worked diligently under pressure whilst preserving high-quality output.
  • Adhered strictly to airline regulations and guidelines, ensuring compliance at all times during job performance.

Client Relationship Manager

Emaar Signature Services at Emaar Properties PJSC
Dubai, United Arab Emirates
02.2021 - 08.2022
  • Managed Emaar - Signature Clients (high net-worth clients with substantial investment portfolios) and providing quality service.
  • Developed and maintained strong relationships with key clients, resulting in increased customer loyalty and satisfaction.
  • Maintained a positive and productive relationship with the client, resulting in consistently high customer satisfaction ratings.
  • Resolved customer issues and complaints quickly and professionally, resulting in a 95% customer satisfaction rating.
  • Maintained effective client relationships, ensuring client satisfaction and loyalty.

Business Class Cabin Crew

Emirates Airlines
Dubai, United Arab Emirates
08.2014 - 08.2020
  • Provided exceptional customer service to passengers, resulting in a 97% satisfaction rating.
  • Provided guidance to passengers on proper onboard etiquette, resulting in a more pleasant experience for all.
  • Resolved customer complaints in a timely and professional manner, resulting in a high degree of customer satisfaction.
  • Handled emergency situations with professionalism and poise, resulting in a successful resolution with no injuries.
  • Managed the on-boarding process for passengers, including assisting with ticketing, baggage, and seating requests.

Cabin Crew

Jet Airways
, India
09.2013 - 06.2014
  • Ensured all passengers were aware of and followed cabin regulations.
  • Demonstrated a thorough understanding of cabin safety equipment and procedures.
  • Assisted in the boarding and disembarking of passengers.
  • Demonstrated strong safety and emergency procedures, resulting in a zero-incident rate during all flights.

Immigration Counselor

Global Immigration Consultancy
Kolkata, India
06.2012 - 08.2013
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
  • Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame.

Education

Bachelor in Arts (Hons) - Psychology

Calcutta University, Loreto College, India

Skills

  • Teamwork
  • Problem Solving
  • Time Management
  • Customer Service
  • Ability to Work Under Pressure
  • Adaptability
  • Microsoft Office
  • Communication
  • Project Management
  • Operational supervision
  • Informed decision making

LANGUAGES

English
Proficient (C2)
Hindi
Proficient (C2)
Punjabi
Proficient (C2)
Bengali
Upper intermediate (B2)

HOBBIES

Yoga, Dancing, Travelling, Music

Timeline

Passenger Experience Officer - In-Flight Attendant - Fly Dubai
10.2024 - Current
Client Relationship Manager - Emaar Signature Services at Emaar Properties PJSC
02.2021 - 08.2022
Business Class Cabin Crew - Emirates Airlines
08.2014 - 08.2020
Cabin Crew - Jet Airways
09.2013 - 06.2014
Immigration Counselor - Global Immigration Consultancy
06.2012 - 08.2013
Calcutta University, Loreto College - Bachelor in Arts (Hons), Psychology

Similar Profiles

Create profile
Jaskeerat Kaur Sekhon