Jaskeerat Kaur Sekhon
Dubai,United Arab Emirates
Summary
An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which
inspire confidence and loyalty
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work history
Passenger Experience Officer - In-Flight Attendant
Fly Dubai
Dubai, United Arab Emirates
10.2024 - Current
- Delivered top-notch service to visitors, enhancing their experience at the venue.
- Provided customer service to improve overall visitor experience.
- Responded promptly and effectively to emergencies using established protocols.
- Worked diligently under pressure whilst preserving high-quality output.
- Adhered strictly to airline regulations and guidelines, ensuring compliance at all times during job performance.
Client Relationship Manager
Emaar Signature Services at Emaar Properties PJSC
Dubai, United Arab Emirates
02.2021 - 08.2022
- Managed Emaar - Signature Clients (high net-worth clients with substantial investment portfolios) and providing quality service.
- Developed and maintained strong relationships with key clients, resulting in increased customer loyalty and satisfaction.
- Maintained a positive and productive relationship with the client, resulting in consistently high customer satisfaction ratings.
- Resolved customer issues and complaints quickly and professionally, resulting in a 95% customer satisfaction rating.
- Maintained effective client relationships, ensuring client satisfaction and loyalty.
Business Class Cabin Crew
Emirates Airlines
Dubai, United Arab Emirates
08.2014 - 08.2020
- Provided exceptional customer service to passengers, resulting in a 97% satisfaction rating.
- Provided guidance to passengers on proper onboard etiquette, resulting in a more pleasant experience for all.
- Resolved customer complaints in a timely and professional manner, resulting in a high degree of customer satisfaction.
- Handled emergency situations with professionalism and poise, resulting in a successful resolution with no injuries.
- Managed the on-boarding process for passengers, including assisting with ticketing, baggage, and seating requests.
Cabin Crew
Jet Airways
, India
09.2013 - 06.2014
- Ensured all passengers were aware of and followed cabin regulations.
- Demonstrated a thorough understanding of cabin safety equipment and procedures.
- Assisted in the boarding and disembarking of passengers.
- Demonstrated strong safety and emergency procedures, resulting in a zero-incident rate during all flights.
Immigration Counselor
Global Immigration Consultancy
Kolkata, India
06.2012 - 08.2013
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established time frame.
Education
Bachelor in Arts (Hons) - Psychology
Skills
- Teamwork
- Problem Solving
- Time Management
- Customer Service
- Ability to Work Under Pressure
- Adaptability
- Microsoft Office
- Communication
- Project Management
- Operational supervision
- Informed decision making
LANGUAGES
English
Proficient (C2)
Hindi
Proficient (C2)
Punjabi
Proficient (C2)
Bengali
Upper intermediate (B2)
HOBBIES
Yoga, Dancing, Travelling, Music
Timeline
Passenger Experience Officer - In-Flight Attendant - Fly Dubai
10.2024 - Current
Client Relationship Manager - Emaar Signature Services at Emaar Properties PJSC
02.2021 - 08.2022
Business Class Cabin Crew - Emirates Airlines
08.2014 - 08.2020
Cabin Crew - Jet Airways
09.2013 - 06.2014
Immigration Counselor - Global Immigration Consultancy
06.2012 - 08.2013
Calcutta University, Loreto College - Bachelor in Arts (Hons), Psychology