JASMIN ALBANCES
Sharjah
Summary
Detail-oriented and proactive professional with a strong background in administrative supervision and office coordination. Aiming to utilize my skills in managing office operations, optimizing processes, and acting as the central point of contact to improve organizational effectiveness and efficiency. Dedicated to creating a supportive work environment, implementing effective administrative strategies, and ensuring smooth communication across teams. Experienced in leading teams, enhancing workflows, and providing executive support to drive organizational success.
Overview
13
13
years of professional experience
Work History
Supervisor, Office Administrator, and Office Coordinator
ETISALAT
Sharjah
03.2019 - Current
- Coordinate office activities and operations to ensure efficiency and adherence to company policies
- Organize and schedule meetings, appointments, and travel arrangements for management
- Manage agendas, correspondence, and maintain contact lists for effective internal and external communication
- Assist in preparing reports and presentations and maintain both electronic and physical filing systems
- Provide general support to visitors and act as the point of contact for internal and external stakeholders
- Facilitate the onboarding process for new hires and assist with office events and special projects
- Monitor office operations, address issues, and handle confidential information with integrity
- Supervise back-office staff and field technicians, and coordinate with HR for payroll, personnel databases, and visas
- Prepare monthly petty cash claims and manage office supplies inventory
- Support HR functions, including onboarding, training, and employee engagement, to maintain a positive work culture
- Oversee and coordinate office-related projects, ensuring timely completion and alignment with organizational goals.
Team Lead - Customer Service Representative
ETISALAT
Dubai
09.2014 - 02.2019
- Delivered excellent customer service by addressing queries and resolving complaints
- Analyzed customer feedback to improve company processes and service quality
- Managed high call volumes, documented interactions, and provided floor support
- Monitored team attendance and key performance indicators (KPIs).
Team Lead - Customer Service Representative
TRENDS TRADING
Dubai
05.2012 - 08.2014
- Supervised call handling and transfer operations
- Maintained a friendly demeanor while checking out customers and collecting payments
- Communicated customer requests to management for further action.
TEAM LEAD-CUSTOMER SERVICE REPRESENTATIVE
CITY MAIDS
Dubai
05.2011 - 05.2012
- Handled customer complaints and provided solutions to ensure positive outcomes
- Managed appointment scheduling and deployed staff as required
- Provided information about services over the phone.
Education
Human Resource Management -
Filipino Academy
Sharjah, UAE11.2023
Associate in Computer Science -
Cagayan de Oro College
Cagayan de Oro, Philippines03.2001
Skills
- Operational support
- Project assistance
- HR policies and procedures
- Microsoft Office
- Employee management
- Leadership
- Time management
- Communication skills
- Ability to work under pressure
- Record maintenance
- Excel proficiency
- Vendor Management
Personal Information
Title: SUPERVISOR OFFICE ADMINISTRATOR & OFFICE COORDINATOR
Timeline
Supervisor, Office Administrator, and Office Coordinator
ETISALAT
03.2019 - Current
Team Lead - Customer Service Representative
ETISALAT
09.2014 - 02.2019
Team Lead - Customer Service Representative
TRENDS TRADING
05.2012 - 08.2014
TEAM LEAD-CUSTOMER SERVICE REPRESENTATIVE
CITY MAIDS
05.2011 - 05.2012
Human Resource Management -
Filipino Academy
Associate in Computer Science -
Cagayan de Oro College
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