JASMINE HASSAN
Dubai
Summary
An Airline Customer Service Agent with more than 2 years of experience specializing in communication, diem relations, opera(ional support, and process improvement Adept at interfacing with adiverse range of passengers to identify solutions and ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service officer
Amer Center
01.2024 - Current
- Issuing and renewals of residency visa, visa cancellation and other related services provided by government institutions and departments
- Translation, Business Set-up and Immigration VISA services
- Enter and update customer information in the database
- Answer questions about services of the company.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Customer Service Agent
Hurghada International Airport
11.2021 - 10.2023
- Customer-focused professional with over 2 years of experience in facilitating airline ground operations at international airports. Accomplished in enhancing airline operations through process improvement, internal audits, and staff development. History of success in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service. Looking to take next career step in customer service and leadership with a flight company committed to elevating customer travel experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
ALEX Bank
10.2019 - 10.2021
- professional with over 2 years of experience Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sales Executive
Unex-Med
05.2017 - 09.2019
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor's degree - Accounting
Faculty Of Commerce, Minufiya University
07.2016
Nasser Highly Military Academy
01.2019
Skills
- Airline Customer Service
- Safety Regulations
- Communication
- Core Qualifications
- Operations management
- Process improvement
- Team Collaboration
- Multi-tasked Oriented
- Good Listener and Communicator
Languages
English (Fluent)
Italian (Excellent)
Arabic (Native)
Personal Information
- Title: Customer Service & Sales Executive
- Nationality: Egypt
- Marital Status: Single
Timeline
Customer Service officer
Amer Center
01.2024 - Current
Customer Service Agent
Hurghada International Airport
11.2021 - 10.2023
Customer Service Representative
ALEX Bank
10.2019 - 10.2021
Sales Executive
Unex-Med
05.2017 - 09.2019
Bachelor's degree - Accounting
Faculty Of Commerce, Minufiya University
Nasser Highly Military Academy
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