Jasmine Nair
Summary
excellent administrative skills and expertise working for well-known airlines.
Organized and dependable Travel Consultant with 25 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Enthusiastic Travel Consultant with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
28
28
years of professional experience
1
1
Certification
Work history
Travel Consultant
DNATA
Dubai, UAE
02.1996 - 11.2023
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Used promotional techniques to sell tour packages, meeting and exceeding monthly sales targets.
- Informed clients about cancellation policy and associated penalties.
- Accommodated client requests for customisations or modifications as best as possible.
- Have working experience with Royal Jordanian Airways and number of other GCC and International Airlines.
- Provide thorough, friendly, and effective customer service to all customers during the travel booking process (primarily inbound calls and may also encompass outbound calls, email, etc.)
- Handle all follow-up communications with customer/clients to determine the best possible solution for problems.
- Adeptly handled more than 50 inbound calls per day, generating revenue.
- Grew profits using comparison Sales Technique and innate up-selling abilities.
- Worked closely with management to establish and deliver to passengers needs
- Exceptional level of service provided to each customer by listening to concerns and answering questions.
- Employed active listening and research skills to establish and maintain positive, loyal client relationships.
- Advised customers on visas and travel safety.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
Education
1 to 10th - High School
Little Flower Girls High School
ALLEPPY-KERALA-INDIAPre Degree - Science
ICL College
Mumbai-IndiaSkills
International reservations and Ticketing
Languages
English, Hindi, Malayalam
Fluent
Certification
From Emirates Airline Training Centre:
• Introduction to Civil aviation
• Standard fares and ticketing
• Advanced fares ticketing
• Human Relations in Practice
• Telephone Technique Course
• Meeting the Challenge - Service enhancement Workshop
From Gulf AIR Training Centre:
• Falcon Host Reservations
• Customer Awareness Training
• Selling Skills
• Passenger Tariff 1
• Passenger Tariff 2
From Galileo Training:
• Galileo Core system course
• Galileo Global Fares course
• Galileo Car and Room Master Course
Attended Sea Trade Middle East Cruise conference and travel agent training
Certificate of Appreciation Awarded form ALNOOR
Training Centre
Axis Holidays worldwide certificate.
Reading and Travelling
Visa Status: Employment/ Residence
Passport Number: Z379476
Date of Birth: 16 April 1975
References can be provided upon request.
Timeline
Travel Consultant
DNATA
02.1996 - 11.2023
1 to 10th - High School
Little Flower Girls High School
Pre Degree - Science
ICL College
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