JASMINE LOH
Dubai
Summary
Operations professional with a strong background in project coordination and regulatory compliance at Tang Investment LLC. Proven ability to enhance workflows and drive efficiency through cross-functional collaboration. Recognized for consistently exceeding performance expectations by leveraging attention to detail and proactive problem-solving skills. Expertise in translating operational and financial data into actionable insights to support strategic decision-making and optimize processes. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager
Tang Investment LLC
Dubai
02.2021 - Current
- Coordinated operations across seven to eight subsidiaries, focusing on compliance and workflow management.
- Managed regulatory compliance tasks, including trade license renewals and tenancy matters.
Led leasing coordination with prominent landlords like Emaar, ensuring effective documentation handling. - Oversaw pre-opening operations for new units, managing contracts, permits, and milestone tracking.
- Administered project budgets nearing AED 5 million while providing financial oversight to management teams.
- Executed internal audits, ensuring accuracy in payments and conducting thorough expense reviews.
- Collaborated with external accountants on VAT documentation to maintain accuracy and compliance standards.
- Enhanced internal processes by developing SOPs that improved operational governance.
Executive Assistant
Sun Quarry Sdn Bhd
03.2022 - 02.2024
- Provided personal assistance to the CEO, managing schedules and confidential tasks, including sensitive business communications, with the utmost discretion and professionalism.
- Assisted the MD in preparing reports, presentations, and business documents as requested.
- Fostered strong communication between the MD and various parties, ensuring timely follow-ups and task completion.
- Manage company bank accounts, release payments with approval.
Flight Attendant
Singapore Airlines Limited
09.2019 - 12.2020
- Delivered world-class customer service on international flights, ensuring the comfort, safety, and satisfaction of all passengers.
- Addressed passenger inquiries, resolved complaints, and ensured compliance with all safety protocols and service standards.
- Demonstrated exceptional adaptability and interpersonal skills while working in high-pressure situations, maintaining calm during emergencies or challenging customer interactions.
Content Moderator → Policy Trainer
Accenture Technology
11.2017 - 07.2019
- Promoted to Policy Trainer after demonstrating deep policy knowledge and consistent quality performance.
- Delivered structured training to new hires and aligned local teams with global content evaluation standards.
- Analyzed workflow issues and provided recommendations to improve moderation efficiency and accuracy.
- Collaborated cross-regionally to maintain KPI performance and policy consistency.
Education
Bachelor of Business - Accounting
Monash University
Australia01.2015
Edexcel A-Levels -
HELP College University
Malaysia01.2010
Skills
- Process & Workflow Optimization
- Project Coordination
- Operations Management
- Financial Data Analysis
- Internal Auditing
- Regulatory Compliance
- Cross-functional Collaboration
- Problem Solving
- Organizational Skills
- Critical Thinking
- Attention to Detail
- Data Management
- Organizational skills
- Interpersonal Skills
- Proactive Mindset
- Adaptability
- Aesthetic Judgment
- Confidentiality Assurance
Languages
- English
- Chinese Mandarin
- Chinese Cantonese
Timeline
Executive Assistant
Sun Quarry Sdn Bhd
03.2022 - 02.2024
Assistant Operations Manager
Tang Investment LLC
02.2021 - Current
Flight Attendant
Singapore Airlines Limited
09.2019 - 12.2020
Content Moderator → Policy Trainer
Accenture Technology
11.2017 - 07.2019
Bachelor of Business - Accounting
Monash University
Edexcel A-Levels -
HELP College University