JASNEET SINGH KOHLI
Dubai,UAE
Summary
Well-qualified customer service proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and excellence
Overview
6
6
years of professional experience
Work history
Customer Service Associate / Acting Team Leader
Soft Tech IT Services
2022.02 - Current
- Assisting customers with emergency problems or unexpected situations over web and call
- Ensuring customer issues are resolved in a timely manner
- Record customer inquiries by documenting inquiries and response in customers' accounts
- Improves Quality Service by recommending improved Processes
- Identifying new product and service applications
- Developing and maintaining customer relationships
- Maintaining records of customer interactions
- Managing the complete Web chat interaction with the client maintaining the report on daily basis
- Acting as a Team Lead as when required and manage a team of 7 Employees and Reporting the work to the Head of the Department
- Preparing the Log sheets of Attendance and preparing the monthly Shift calendar for 11 employees
- Handling Customer grievance in case any team member is not able to address the queries.
Sales / Admin Executive
Prop Web
2020.08 - 2022.01
- Did cold calling to the database received by the company
- Made Sure that the Walk-ins happen to generate the Sales
- Show case the demo Property to the interested clients
- Reported to the Sales Manager
- Did complete documentation of the daily database
- Maintain the records of client's walk-in to the sites
- Completing the Documentation of leads converted
- Maintaining the complete Payment track record and sales record of the client and employees
- Collecting all the bills, documenting, and submitting to the accounts for the payable
- Managing the complete petty cash including cash and bills
- Managing the track record of Stationary
Events Executive
Wizcraft Events
2019.05 - 2020.07
- Managed the event Preparation along with the Sales Team
- Did different type of Events: Launch, Promotional, Wedding & Seminars
- Worked as a ground staff employee
Guest Delight Associate
Jubliants Food
2018.06 - 2019.03
- Taking care of complete administration work
- Managing the attendance of the employees
- Reporting daily sales and delivery to Head Office
- Managing the front role by punching in the orders
- Processing the online order punched through Zomato, swiggy
- Reported to the store manager
Education
H.S.C -
G N Khalsa college Mumbai, Guru Nanak Khalsa College, AM Kewalramani Premier High School
Bachelor of Commerce - commerce
Khalsa College
MumbaiSkills
- IT Skills:
- MS Office & social media
- Completed Advance Excel
- Skills:
- Product Knowledge
- Informing Others
- Data Entry Skills
- Organisation
- Analysing Information
- Reporting Skills
- Managing Process
- Customer Focus
- Problem Solving
Additional Information
- Curricular Activities: , Participated and Won Cultural Competition in College and School. Active Member of Bhangra Group Participated in Cricket Tournaments (Interschool and inter-college tournaments), Strength:
Languages
English
Fluent
Hindi
Fluent
Punjabi
Native
Marathi
Fluent
Timeline
Customer Service Associate / Acting Team Leader
Soft Tech IT Services
2022.02 - Current
Sales / Admin Executive
Prop Web
2020.08 - 2022.01
Events Executive
Wizcraft Events
2019.05 - 2020.07
Guest Delight Associate
Jubliants Food
2018.06 - 2019.03
H.S.C -
G N Khalsa college Mumbai, Guru Nanak Khalsa College, AM Kewalramani Premier High School
Bachelor of Commerce - commerce
Khalsa College