Structured Query Language (SQL)
Jaspal Singh
Internal Audit/RAFM Professional
Dubai
Summary
An experienced professional (13+ years) with specialized experience in Revenue Assurance, Risk Consulting & Internal Audit along with expertise in implementing and improving agreed project methodologies, operational procedures & business processes. A motivated team player with planning, executing and management abilities to lead multiple discipline projects.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Manager - Internal Audit
Emirates Integrated Telecommunications Company
07.2018 - Current
- Supported management in annual audit plan preparation, budgeting, and scheduling.
- Supported Chief Audit Executive in addressing Ad hoc requirements from Board/Audit Committee.
- Raised "Request for Proposal (RFPs)" in coordination with Procurement department for outsourced assignments. Coordinated between external auditors and internal teams for effectively carrying out outsourced audits.
- Executed assigned audits as per annual audit plan.
- Investigated Whistle blows and highlighted key findings to management.
- Highlighted configuration gaps related to products/services tariffs/benefits (all revenue streams), subscriber profiles, partner configuration, dunning rules, negative margins(roaming/interconnect) etc. to prevent revenue impact/customer dissatisfaction.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within organization
- Maximized performance by monitoring daily activities and mentoring team members
- Key Projects Handled: Mobile data charging and billing review, wholesale billing & charging review, Customer experience review, international carrier relation review, credit control review, fixed service review, commercial sales commission review, fraud management system review.
Associate Manager - Managed Services (RAFM)
Subex Ltd.
06.2016 - 06.2018
- .Project: Viva Kuwait- Revenue Assurance & Fraud Management: Led a team of six telecom professionals (Offshore and Onshore) for providing MS solution to client.
- Responsible for project tracking, monitoring of team performance and updating client on key issues as and when required.
- Responsible for timely execution of scheduled Revenue Assurance controls/activities and closure of gaps to prevent/minimize revenue leakage, exposure and customer dissatisfaction.
- Responsible for timely update of FMS rules and closure of FMS alarms.
- Responsible for providing updates on revenue and cost trends across all revenue streams (Postpaid, Prepaid, Data, Roaming, Interconnect) on monthly and weekly basis to RA head, financial controller and revenue accounting team.
- Led team of three telecom professionals in carrying out small projects like CBS migration-load balancing, Postpaid bill cycle migration, Negative margin analysis for all existing bundled products, Loyalty point business rules implementation (Customer registration, Points earned, Points redeemed, Points expired, Point reversal etc.) at new ROC RA system.
- Responsible for issue resolution by coordinating with different functions like IT, Networks, Business, Finance, Subex offshore team etc.
Assistant Manager - Internal Audit Service
Protiviti (Middle East Region)
09.2012 - 06.2016
- Led multiple discipline projects across Middle-Eastern/Asian region
- Key Projects Handled: Etihad Etisalat Company (Mobily) KSA - Revenue Risk Consulting Project, Zain Kuwait - Sales Review, Etisalat Sri Lanka /Afghanistan - Revenue Risk Consulting, Umniah Jordan - Fraud Review (Prepaid/Interconnect), Zain Kuwait - RAFM review / RAFM Policy & Procedure document creation, EITC(Dubai) - Revenue Assurance Review
- Led fraud investigation for Umniah (Jordan) in the area of interconnect traffic routing and highlighted possible collusion between internal stakeholder and interconnect partners to the management.
- Led a team of three professionals to provide consulting service to Etihad Etisalat Company (Mobily) KSA. Reviewed primary and secondary controls across organization and highlighted the gaps to risk management team for gap fixing/process enhancement.
- Performed RAFM reviews for Etisalat Sri Lanka, Etisalat Afghanistan and Zain Kuwait to highlight gaps in terms of scope coverage, adequacy and correctness of the existing secondary controls.
Consultant (GRCS) - Risk Advisory Services
KPMG (India)
04.2010 - 07.2012
- Project: Revenue Assurance (Operations) - Aircel India ltd
- Led a team of Revenue Assurance professionals for one of the leading telecom operators in India
- Participated in Change management projects like 3G and MNP rollout projects for Aircel
- The engagement involved identification of key risks and implementation of subsequent mitigating controls
- Assisted in the implementation of the new TRAI guidelines regarding the change in the service tax for almost 600 products at configuration level (SDP/AIR)
- Lead the team through migrations like SDP migration, SMSC migration, MSC upgrade with end to end CDR level check
- Instrumental in defining the logic for Moneta based reconciliations like MSC Vs
- IN, MSC Vs billing, HLR Vs Billing, SGSN Vs IN, SGSN Vs Billing etc.) This has resulted in more comprehensive and accurate outcome
- Key reconciliations/Validation performed: CDR level reconciliations, Credit monitoring and customer barring, ageing of outstanding receivables (Retail & Wholesale), Billing Rejects analysis, Data charging, CDR Rerating and Subscriber profile reconciliation between HLR, billing, IN and vendor etc.
Education
MBA - Telecom Management (Systems & Finance) -
Symbiosis Institute of Digital & Telecom Management (SIDTM)
India 04.2008 - 05.2010
Bachelor of Science - (Physics, Chemistry, Maths)
Delhi University
IndiaSkills
Team Management
Revenue Assurance
Internal Audit
Risk Consulting
Business Analysis
Data Analytics
Fraud Management
Project Management
Certification
Professional Digital Marketing (2022)
Software
Audit Command Language
Microsoft Access/ Excel
Timeline
Manager - Internal Audit
Emirates Integrated Telecommunications Company
07.2018 - Current
Associate Manager - Managed Services (RAFM)
Subex Ltd.
06.2016 - 06.2018
Assistant Manager - Internal Audit Service
Protiviti (Middle East Region)
09.2012 - 06.2016
Consultant (GRCS) - Risk Advisory Services
KPMG (India)
04.2010 - 07.2012
MBA - Telecom Management (Systems & Finance) -
Symbiosis Institute of Digital & Telecom Management (SIDTM)
04.2008 - 05.2010
Bachelor of Science - (Physics, Chemistry, Maths)
Delhi University