Jasper Mendoza
Abu Dhabi
Summary
Dedicated hospitality professional with extensive expertise in guest satisfaction measurement, customer focus, and VIP guest management. Proficient in restaurant reservation systems, check-in/out procedures, and food and beverage knowledge. Demonstrates exceptional multitasking abilities, empathy, and compassion to ensure a superior guest experience. Career goal: to leverage hospitality skills to enhance guest services in a dynamic environment.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Guest Relations Executive
Kennedy Property
Abu Dhabi
11.2023 - 03.2025
- Managed the check-in and check-out process for guests, always ensuring smooth and efficient service.
- Conducted DCT (Department of Culture and Tourism) inspections and ensured compliance with regulations.
- Inspected new apartments for potential onboarding, preparing detailed reports and assessments.
- Prepared and submitted proposals and quotations for newly inspected apartments, ensuring cost-effectiveness and quality standards.
- Oversaw the purchasing process for approved quotations, acquiring appliances, furniture, and household items for new apartments.
- Coordinated the delivery and receipt of purchased appliances, furniture, and household items.
- Supervised housekeeping staff to ensure that cleanliness standards were met and maintained across all properties.
- Collaborated with the maintenance team to manage the installation of new appliances and decor, as well as addressing maintenance issues in apartments.
- Managed guest payments, including processing security deposits and ensuring accurate billing.
- Conducted regular inventory checks for linens, DCT items, and household goods to maintain stock levels.
- Demonstrated ability to multi-task and prioritize tasks efficiently while ensuring accuracy of work.
- Utilized problem solving skills to address customer inquiries and complaints in a courteous manner.
- Implemented effective strategies for improving customer services standards and quality assurance processes.
- Provided excellent customer service to guests, resolving any issues or complaints in a timely and professional manner.
- Performed administrative duties such as data entry, filing documents, preparing reports.
Guest Relations Executive
Bloomfields Holiday Homes
Abu Dhabi
09.2023 - 11.2023
- Managed the check-in and check-out process for guests, always ensuring smooth and efficient service.
- Conducted DCT (Department of Culture and Tourism) inspections and ensured compliance with regulations.
- Effectively handled guest complaints, resolving issues promptly and maintaining high customer satisfaction.
- Inspected new apartments for potential onboarding, preparing detailed reports and assessments.
- Prepared and submitted proposals and quotations for newly inspected apartments, ensuring cost-effectiveness and quality standards.
- Oversaw the purchasing process for approved quotations, acquiring appliances, furniture, and household items for new apartments.
- Coordinated the delivery and receipt of purchased appliances, furniture, and household items.
- Supervised housekeeping staff to ensure that cleanliness standards were met and maintained across all properties.
- Collaborated with the maintenance team to manage the installation of new appliances and decor, as well as addressing maintenance issues in apartments.
- Managed guest payments, including processing security deposits and ensuring accurate billing.
- Conducted regular inventory checks for linens, DCT items, and household goods to maintain stock levels.
Associate Brand Onboarding / Equipment Associate
Kitopi
Dubai
05.2021 - 12.2022
- Directly reports to the Property Manager and Global Asset and Equipment Manager.
- Serves as a point of contact between Kitchen Managers, Chefs, and suppliers.
- Supports the launch of both new and existing brands within the UAE by providing necessary brand stations, equipment, and utensils.
- Sources equipment and utensil quotations from various suppliers in coordination with the supply chain.
- Manages asset logistics and asset inventory.
- Inspects kitchen space availability and power sources for new equipment prior to installation.
- Contributed to the opening of seven new kitchens in the UAE since May 2021.
- Successfully supported more than 30 newly launched brands by providing kitchen utensils and equipment.
- Manages and organizes equipment storage by creating layout plans, arranging logistics, and maintaining inventory.
- Managed vendor relationships by providing feedback on product performance as well as negotiating pricing agreements.
- Analyzed data from tests conducted on newly acquired products in order to make informed purchasing decisions.
- Replaced worn or defective parts as needed.
- Demonstrated strong problem solving abilities by diagnosing and resolving technical problems quickly and efficiently.
- Handled multiple tasks simultaneously while meeting deadlines in a fast-paced environment.
Supervisor
Soho Garden
Dubai
10.2019 - 04.2021
- Built and maintained strong professional relationships with regular guests by remembering and personalizing their preferences, ensuring a memorable dining experience.
- Enhanced sales efficiency by proactively upselling menu items, consistently exceeding guests' daily minimum spending target of AED 15,000.
- Provides excellent customer service to all clients, including greeting them warmly and engaging in small talk to make them feel comfortable.
- Maintain relationships with current clients by remembering their preferences.
- Ensures the safety of the clients by providing them with rules and regulations about the event space, constantly monitors guest's behavior, and anyone who violates these rules will be ask by the security team to leave the premises.
- Provides food and beverages to guest's and upsold items to generate extra revenue.
- Promptly responds to guest for any additional request.
Head Waiter
Ramusake
Dubai
02.2016 - 08.2019
- Supervised and mentored senior and junior waitstaff, ensuring smooth operations and high-quality service.
- Led team training sessions on sequence of service, in-depth food and beverage knowledge, and coffee expertise.
- Managed the team's monthly training calendar, ensuring continuous skill development and team engagement.
- Organized and coordinated team social activities, fostering camaraderie and morale.
Waiter / Barista
Cut by Wolfgang Puck (EMAAR)
Dubai
03.2014
Senior Barista
Red Rose Mart and Coffee
Dubai
10.2010 - 01.2014
Senior Kitchen Crew
Roadster Diner (CRAVIA)
Dubai
11.2008 - 08.2010
Education
Bachelor of Science - Tourism Major in Hotel and Restaurant Management
University of Santo Tomas
01.2004 - 01.2008
Skills
- Guest satisfaction measurement
- Customer focus
- Restaurant reservation system knowledge
- Multitasking
- Hospitality expertise
- Empathy and compassion
- Checkin/out procedures
- Food and beverage knowledge
- VIP guest management
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Timeline
Guest Relations Executive
Kennedy Property
11.2023 - 03.2025
Guest Relations Executive
Bloomfields Holiday Homes
09.2023 - 11.2023
Associate Brand Onboarding / Equipment Associate
Kitopi
05.2021 - 12.2022
Supervisor
Soho Garden
10.2019 - 04.2021
Head Waiter
Ramusake
02.2016 - 08.2019
Waiter / Barista
Cut by Wolfgang Puck (EMAAR)
03.2014
Senior Barista
Red Rose Mart and Coffee
10.2010 - 01.2014
Senior Kitchen Crew
Roadster Diner (CRAVIA)
11.2008 - 08.2010
Bachelor of Science - Tourism Major in Hotel and Restaurant Management
University of Santo Tomas
01.2004 - 01.2008
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