JASPER JANSON SUGAROL

• Assist walk-in customers in selecting jewelry pieces based on preferences and occasions.
• Provide detailed information about products, pricing, and certifications.
• Handle in-store sales, billing, and POS transactions.
• Maintain an organized and visually appealing shop floor display.
• Build strong relationships with clients to encourage repeat business.
• Stay up-to-date with inventory and new product arrivals.
• Welcome and greet every customer in a warm and friendly

manner & demonstrate excellent customer service at all

times.

• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Performed cash, card, and check transactions to complete customer purchases.