Dawood Mualemi

Working in Al Zahia Project in Sharjah

• Managed all government-related documentation for the Al Zahia Community construction project, ensuring compliance with Sharjah Municipality, SEWA, and other regulatory authorities.
• Handled visa processing, work permits, and labor approvals for project staff, ensuring smooth workforce mobilization.
• Liaised with Sharjah Municipality, Civil Defense, and other government bodies to secure necessary construction permits and NOCs.
• Assisted in obtaining approvals for utility connections (water, electricity, and sewage) from SEWA and relevant authorities.
• Ensured compliance with UAE labor laws, health & safety regulations, and environmental policies for the construction site.
• Represented the company in government inspections, audits, and meetings to resolve regulatory and legal matters.
• Coordinated with HR to handle visa renewals, Emirates ID processing, and medical tests for employees working on the project.
• Drafted and submitted official correspondence, reports, and legal documents required for project operations.
• Maintained strong relationships with Sharjah government entities, construction regulators, and subcontractors.
• Maintained strong relationships with key stakeholders, including media, government agencies, and business partners, to enhance the company’s public image.
• Assisted in obtaining and renewing trade licenses, permits, and regulatory approvals to maintain company operations legally.

Public Relations Assistant – Reception & Front Office

• Assist in the development and execution of corporate PR strategies to enhance Majid Al Futtaim’s brand image and reputation.
• Act as the primary liaison between prospective and existing tenants, landlords, and leasing teams, ensuring smooth communication.
• Assist in drafting, reviewing, and distributing lease agreements, tenant notices, and official correspondence in alignment with company policies.
• Support in resolving tenant inquiries, concerns, and complaints by coordinating with internal departments such as Legal, Operations, and Facilities Management.
• Maintain an updated database of leasing documents, contracts, and regulatory approvals for compliance purposes.
• Prepare and maintain reports on leasing inquiries, occupancy rates, and PR engagement outcomes for senior management.
• Ensure compliance with UAE leasing regulations, RERA (Real Estate Regulatory Authority) guidelines, and Majid Al Futtaim's corporate policies.

Reception & Front Office

• Serve as the first point of contact for visitors, clients, and VIP guests, ensuring a professional and welcoming experience.
• Manage the reception area, ensuring a well-organized, professional, and brand-aligned environment.
• Assist in handling incoming calls, emails, and correspondence, directing inquiries to the appropriate departments efficiently.
• Coordinate visitor appointments, manage meeting room bookings, and ensure seamless office reception operations.
• Assist in drafting official communications, emails, and announcements on behalf of the Public Relations and Corporate Affairs team.
• Support PR activities by coordinating with internal teams, media representatives, and government entities for appointments and documentation.
• Provide general information to visitors about Majid Al Futtaim’s business divisions, ongoing projects, and corporate initiatives.
• Monitor and report any issues affecting the front office experience, recommending improvements for customer service and guest engagement.

• Manage a portfolio of delinquent accounts, utilizing a strategic approach to identify risk levels and develop customized recovery plans.
• Proactively engage with high-risk clients, conducting thorough assessments to create manageable debt resolution strategies aimed at maximizing recovery and minimizing financial loss.
• Meet and exceed monthly recovery targets by consistently driving collections performance through effective account management and strategic planning
• Initiate and maintain direct communication with defaulting customers, providing empathetic yet assertive solutions to facilitate timely debt resolution.
• Negotiate and structure repayment plans, settlements, and debt restructurings in alignment with Mashreq Bank’s policies, ensuring mutually beneficial outcomes.
• Foster positive relationships with customers throughout the recovery process, ensuring customer satisfaction while balancing the bank’s financial interests.
• Collaborate with the Legal and Compliance teams to address complex cases that require legal action, ensuring that all collection efforts comply with applicable UAE banking regulations and legal standards.
• Maintain a thorough understanding of regulatory frameworks and ensure the bank’s collection processes are fully compliant with local laws, including consumer protection regulations.
• Support the litigation process, liaising with legal teams to initiate and manage legal proceedings where necessary for high-value or complex accounts.

• Assist clients with account setup, verification, and funding processes, ensuring all procedures comply with regulatory standards.
• Provide guidance on trading platforms addressing client inquiries and troubleshooting technical issues.
• Maintain proactive communication with clients via phone, email, and chat, delivering timely updates on market conditions, account status, and company offerings.
• Maintain proactive communication with clients via phone, email, and chat, delivering timely updates on market conditions, account status, and company offerings.