Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
8
8
years of professional experience
Work History
Transportation Dispatcher
H B T TRANSPORT LLC
2019.10 - Current
Checked that each scheduled route was appropriately covered by delivery drivers.
Handled incoming calls and emails from customers regarding issues with deliveries.
Worked closely with customers to effectively resolve issues and complaints.
Coordinated closely with other departments to facilitate smooth delivery operations.
Coordinated dispatching of drivers to accomplish daily delivery requirements.
Scheduled and dispatched drivers to locations.
Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Coordinated driver dispatch to accomplish daily delivery requirements.
Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
Monitored vehicle locations to coordinate timely arrivals.
Answered phone calls and responded to customer emails.
Monitored and tracked dispatch communication systems.
Transportation Coordinator
ROPAR TRANSPORT LLC
2015.08 - 2019.10
Optimized information gathering and presentations with implementation of practical filing system.
Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
Education
B.TECH -
PUNJAB TECHNICAL UNIVERSITY
INDIA
Skills
Team Guidance and Direction
Message and Work Order Transfer
Paperwork and Documentation
Dispatcher Monitoring
Written and Oral Communications
Transportation Management
Microsoft Office
Route Planning
Cost Determination
Professional Relationships
Personnel Monitoring
Materials Ordering
Coordinate Services
Work Order Entry
Logistical Operations
Dispatch of Drivers
Trucking Dispatching
Fleet Operations
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Bilingual or Proficient (C2)
Timeline
Transportation Dispatcher
H B T TRANSPORT LLC
2019.10 - Current
Transportation Coordinator
ROPAR TRANSPORT LLC
2015.08 - 2019.10
B.TECH -
PUNJAB TECHNICAL UNIVERSITY
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